Shift Supervisor

About Zambrero

Zambrero is Australia's largest Mexican franchise known for serving healthy and fresh quick-service meals such as burritos, bowls, nachos, and tacos made with fresh homemade ingredients. The company proudly supports fighting global hunger through its Plate 4 Plate initiative, donating one meal to someone in need for every bowl or burrito purchased. Our restaurants operate day and night, allowing flexible schedules to balance work, education, and personal life.

What We Offer

• Be part of a mission to help combat world hunger with every meal served.
• Opportunities for career growth, including advancement to restaurant management and positions within the Zambrero Support Office.
• Engage with a lively and cohesive team environment.
• Flexible working hours designed to prioritize your life commitments, with shifts concluding before midnight.
• A clean and tidy workplace with minimal equipment usage that avoids greasy residues.

Role Overview and Responsibilities

As a Shift Supervisor, you will oversee the daily operational flow of the restaurant, ensuring service excellence, quality food preparation, and adherence to Zambrero’s core values.

• Lead and manage restaurant staff to perform efficiently during shifts.
• Exemplify Zambrero’s standards and workplace culture through leadership and behavior.
• Support training, mentor team members, and encourage excellent customer service delivery.
• Participate in recruitment and onboarding of new employees.
• Help coordinate staff management including conducting performance evaluations and scheduling shifts.
• Maintain high standards in food preparation, presentation, and service.
• Assist with ordering stock and managing relationships with suppliers.
• Handle administrative tasks such as paperwork, banking, cash handling, payroll, and policy review.
• Ensure thorough cleaning of the production, dining, and overall restaurant areas according to schedule.
• Support marketing efforts by aiding in promotional activities execution.
• Promote safety and security protocols while ensuring employee training on workplace health and safety standards.

Qualifications and Personal Attributes

• Deep commitment to humanitarian causes and enthusiastic about impacting community welfare.
• Strong dedication to fostering a positive work environment focused on teamwork, customer satisfaction, and social responsibility.
• Effective communication skills with clear speaking and active listening abilities.
• Maintains a professional, neat, and well-groomed appearance consistently.
• Capable of handling multiple demands simultaneously and adapting to fluctuating customer volumes.
• Thrives within a fast-paced and dynamic restaurant environment.