Shift Manager

About the Role

The Shift Manager at Third Wave Coffee plays a pivotal role in fostering a rich coffee culture by educating customers and promoting coffee products and brewing equipment. This position involves preparing and serving high-quality coffee beverages along with seasonal specialty drinks and food options, while ensuring top-notch customer engagement.

Key Responsibilities

• Engage customers by understanding their coffee preferences and needs, facilitating tastings of manual brews and food samples to enhance experience.
• Prepare beverages and food items strictly following standardized recipes to guarantee consistent quality.
• Drive sales by recommending products based on customer preferences, thereby supporting revenue generation.
• Manage merchandise inventory including stock on display racks and Food Display Units, ensuring timely restocking.
• Adhere to Standard Operating Procedures (SOPs) while operating equipment, complying with preventive maintenance schedules, and coordinating repairs as needed.

Workplace Conduct

• Maintain a safe, secure, hygienic, and clean environment in accordance with SOPs.
• Collect and respond to customer feedback regarding products and the ambiance, escalating significant concerns to the Shift Manager.
• Demonstrate ownership in personal development and learning, while sharing acquired skills and knowledge with team members.