Shift Leader

About the Role

Zaxbys is expanding and invites enthusiastic individuals to join as Shift Leaders. At Zaxbys, guests enjoy a vibrant atmosphere with delicious food and fun, while team members benefit from a supportive and rewarding workplace. The Shift Leader is responsible for overseeing the restaurant’s product, processes, and personnel during a shift, with authority to assign tasks and address guest concerns. Success in this role involves setting clear shift objectives, managing team performance, handling operational issues, and ensuring smooth opening and closing procedures. The leader actively trains and mentors team members to uphold company standards and improve skills.

Job Responsibilities

• Complete required training, including Shift Leader Development, Food Safety Certification, and any additional Zaxbys trainings.
• Foster a high-performance culture by coaching and guiding team members to meet company standards.
• Mentor and develop staff while communicating performance issues to management.
• Prioritize guest and team satisfaction by resolving complaints with professionalism and respect.
• Create a positive, motivated work environment through recognition and exemplary behavior.
• Communicate goals clearly and encourage team achievement during shifts.
• Delegate tasks effectively and supervise team performance.
• Ensure compliance with Zaxbys policies, franchising guidelines, and operational standards.
• Consistently maintain service quality, product standards, and cleanliness.
• Enhance guest experience by ensuring accurate and satisfactory orders.
• Manage inventory through receiving deliveries, stocking products, and daily counts.
• Oversee food preparation processes, taking corrective action as needed to maintain quality.
• Monitor food safety and order accuracy continuously.
• Plan shift schedules and ensure completion of opening and closing tasks.
• Collaborate with management to set goals and report progress.
• Enforce adherence to company procedures throughout daily operations.
• Follow cash handling policies accurately.
• Maintain compliance with all relevant laws and regulations.
• Use management tools to keep precise records.
• Demonstrate flexibility exceeding role expectations.
• Ensure workplace safety by following all safety protocols.
• Promptly escalate HR, risk management, and other concerns to appropriate supervisors.
• Perform any additional duties to support smooth restaurant functioning.

Qualifications and Requirements

• Must be at least 18 years old.
• Possess reliable transportation.
• Availability to work flexible schedules including days, nights, weekends, and holidays.
• Full-time candidates should be able to work 32 to 40 hours weekly; part-time candidates 9 to 28 hours per week.
• Successful background check clearance.
• Demonstrated leadership abilities and organizational skills with capacity for cooperative teamwork.
• Adherence to company policies regarding attendance and timekeeping.
• Strong verbal communication and interpersonal skills.
• Proficiency with company software and technological tools.
• Effective problem-solving and multi-tasking capabilities.
• Competence in conflict resolution and sound decision-making consistent with company values.
• Servant leadership mindset encouraged.
• Prior leadership experience is preferred.

Physical and Other Capabilities

• Ability to sit, stand, and walk for extended periods.
• Occasionally required to stoop, bend, crouch, climb ladders.
• Frequently lift, push, pull, and carry items up to 50 pounds, including overhead lifting.
• Continuous use of hands and wrists for grasping and manipulating objects.
• Effective communication skills in speech, reading, and writing.
• Good auditory and visual perception to respond appropriately to workplace environment.
• Adaptability to temperature changes and food allergen exposure.
• Competence to safely operate kitchen equipment such as knives and fryers.

Compensation and Benefits

• Hourly pay ranging from $16.00 to $17.00.
• Complimentary meals during shifts and 50% discount on off-shift meals.
• Flexible scheduling and early pay access.
• Advancement opportunities within the company.
• Recognition and employee referral programs.
• 401(k) plan with employer matching (subject to eligibility).
• For full-time employees: Medical, dental, and vision insurance; short and long-term disability coverage; employer-paid life insurance.

Equal Opportunity Employer

Zax LLC provides equal employment opportunities without discrimination based on any legally protected categories.