Shift Lead

Overview

We are hiring a Shift Lead for our B&Q store in Newry, Northern Ireland. This permanent role is available in full-time or part-time capacities, offering between 18.75 to 36.75 hours of work weekly. The full-time equivalent salary is £27,709.50 per year, accompanied by a pension scheme and 6.6 weeks of annual leave. As a keyholder, you will manage shifts starting as early as 6:00 AM and ending as late as 10:00 PM.

Role Purpose

As a Shift Lead, you play a critical role in maintaining a safe and productive environment for colleagues and customers alike. You will oversee daily operations, coordinate staff deployment to ensure excellent customer service, and act as the primary contact during your shift. Ensuring store safety and smooth operations will be fundamental to your role.

Core Responsibilities

• Act as the central figure for daily store operations, ensuring everything runs efficiently.
• Coordinate team members to optimize customer engagement and satisfaction.
• Serve as the first point of contact for both customers and colleagues on shift.
• Maintain safety standards throughout the store at all times.

Candidate Profile

• Enthusiastic about delivering excellent customer experiences and prioritizing customer needs.
• Adaptable with a comprehensive understanding of the store’s various areas, not limited to specific departments.
• Vigilant and safety-conscious, with a strong attention to detail for compliance and safety.
• Enjoys teamwork and interacting with colleagues.
• Energetic and motivational to stimulate a positive and dynamic workplace environment.
• Self-assured in decision-making autonomy to swiftly respond to customer requirements.

Benefits and Inclusion

Joining this team means becoming part of an inclusive environment valuing diversity and equality. Benefits include:

• A respected pension scheme
• ShareSave program
• Generous holiday entitlement (6.6 weeks)
• Payroll giving opportunities
• Employee Assistance Program for wellbeing
• Staff shopping discounts
• Additional wellbeing initiatives

Support for applicants needing adjustments during recruitment is available upon request. Applicants wanting to be considered under the Disability Confident Scheme may contact the recruitment team directly. Successful candidates will be selected fairly in alignment with this commitment.