Services Facilitator - Guest Service

Role Overview

The Services Facilitator - Guest Service will be an integral member of Qiddiya Investment Company, dedicated to ensuring visitors have an exceptional experience. This position requires a warm and approachable personality to effectively engage with guests, promptly attend to their requests, and foster a hospitable environment reflective of the company's high standard of service.

Key Duties and Responsibilities

• Greet visitors warmly, assist with bookings, and direct them appropriately to individuals, departments, or meeting rooms.
• Keep the reception area and shared spaces orderly and clean at all times.
• Handle inbound calls, connecting them to the correct departments or stakeholders and responding to inquiries as needed.
• Support the human resources department by assisting in onboarding and exit procedures for employees.
• Perform routine clerical tasks including document copying and managing the scheduling of meeting rooms.
• Receive incoming mail and parcels, distributing them efficiently to the correct recipients within the company.
• Coordinate airport pickups for designated personnel when required.
• Ensure that office supplies such as stationery and equipment are adequately stocked and maintained.

Requirements and Qualifications

• Achieved a diploma or bachelor's degree in Hospitality Management or a similar discipline.
• Prior experience in roles centered on guest services or hospitality is essential.
• Excellent verbal and written communication skills along with strong interpersonal abilities.
• Highly organized and detail-oriented with the ability to multitask efficiently.
• Proficiency in both Arabic and English languages is preferred for effective communication.