Senior Estimator / Assistant Manager

About the Role

CSN Collision in Calgary, Alberta is looking for a seasoned Senior Estimator / Assistant Manager to join their expanding collision repair center. This key leadership position is tailored for a candidate with deep expertise in vehicle damage estimation coupled with exceptional customer service, organizational aptitude, and the capability to assist with daily shop management.

Key Responsibilities

• Generate precise repair cost estimates using recognized industry software platforms.
• Perform comprehensive inspections to detect all instances of collision damage on vehicles.
• Maintain clear and consistent communication with customers providing updates and managing expectations throughout the repair cycle.
• Collaborate effectively with insurance representatives, adjusters, and external vendors to secure repair authorizations and handle supplements.
• Review and validate repair plans alongside technicians to promote accuracy and efficiency.
• Help coordinate repair scheduling and streamline workflow in the shop.
• Contribute to daily operational activities ensuring production targets, quality benchmarks, and customer satisfaction are met.
• Provide support in supervising front office and production team members as needed.
• Address customer concerns with professionalism and effectiveness.
• Ensure all repair documentation is accurate, thorough, and compliant with company policies and insurance requirements.

Qualifications

• At least five years of prior experience as an automotive collision estimator.
• Leadership or management experience is highly regarded.
• Familiarity with estimating tools such as Mitchell, Audatex, or CCC ONE.
• Comprehensive knowledge of collision repair techniques, OEM standards, and insurance-related processes.
• Strong communication, negotiation, and customer service capabilities.
• Excellent organizational skills and meticulous attention to detail.
• Ability to manage multiple ongoing projects efficiently in a fast-moving workplace.
• Proficient with computers and administrative tasks.
• Possession of a valid driver's license and a clean driving record.

Compensation and Benefits

• This is a full-time, permanent employment opportunity.
• Remuneration is competitive and commensurate with experience.
• Performance-based incentives and prospects for career growth are offered.
• A collaborative, supportive team environment.
• Continuous training and opportunities for professional development.
• A modern facility equipped with advanced collision repair technology.
• Pathways available to progress into management roles.
• Employee Health Spending Account benefits.