Senior Client Success Manager

Overview

This opportunity is presented by a partner company seeking a Senior Client Success Manager located in Canada. The role involves becoming a trusted strategic advisor for high-value clients within a rapidly expanding digital marketing landscape. You will be responsible for managing complex client relationships and steering impactful creator marketing initiatives from conceptualization through completion.

Key Responsibilities

• Lead execution of sophisticated creator marketing campaigns for enterprise clients, including all phases such as campaign design, creator recruitment, contracting, content timing, performance evaluation, and post-campaign review.
• Serve as a reliable consultant to major client stakeholders by understanding their business goals, marketing focus areas, challenges, and opportunities to optimize results.
• Develop and maintain strong relationships with senior client executives to support client retention, satisfaction, and growth efforts.
• Collaborate closely with sales teams to identify upselling and account expansion possibilities.
• Maintain excellent client experience metrics by ensuring timely, professional, and reliable communication.
• Offer insightful, data-driven suggestions to enhance campaign outcomes and guide strategic decisions.
• Keep detailed records of accounts, campaigns, and opportunities with internal tracking systems.
• Work with internal teams such as Product, Analytics, Strategy, and Media to resolve challenges, streamline processes, and elevate the customer journey.
• Identify areas for operational improvement, fill knowledge gaps, and establish scalable procedures to improve client success functions.
• Effectively juggle multiple high-priority projects, ensuring quality, deadlines, and client satisfaction are met.

Candidate Requirements

• Minimum 5 years experience in client-facing roles, managing key accounts, enterprise clients, or strategic partnerships.
• Demonstrated success managing commercial goals including client retention, revenue growth, and upselling.
• Experience within digital marketing, creator/influencer marketing, social media, agency settings, or relevant technology platforms.
• Skilled communicator comfortable advising stakeholders ranging from marketing specialists to senior executives.
• Proven ability to manage complex projects involving multiple parties and conflicting priorities.
• Strong analytical skills to interpret performance data and convert insights into actionable strategies.
• Exceptional organizational abilities with keen attention to detail, managing numerous accounts simultaneously.
• Proactive problem solver with a solution-driven mindset.
• Outstanding written and verbal communication skills to foster trust and influence decisions.
• Collaborative team player eager to share knowledge, assist colleagues, and support continuous enhancements.
• Committed to personal growth and ongoing professional development.

Benefits and Perks

• Competitive annual salary between 90000 and 100000 Canadian dollars, with additional compensation linked to role and location.
• Flexible vacation arrangements promoting work-life balance and employee wellness.
• Comprehensive healthcare plans including medical, dental, and vision coverage.
• Retirement savings plans featuring RRSP/401K matching contributions.
• Supportive remote work culture with opportunities for occasional team gatherings and coworking hubs.
• Allocated budgets for learning and professional advancement.
• Clear pathways for career progression in a growing organization.
• Engaging team activities, offsite events, and opportunities for both virtual and in-person social connection.
• Inclusive culture emphasizing collaboration, innovation, and employee empowerment.

Additional Information

This role is filled through a partner company that manages the recruitment process and next steps directly. The hiring partner uses an AI-assisted matching platform to evaluate candidates efficiently, but human decision-making determines final hires. Candidates’ personal data is processed in alignment with privacy laws including GDPR. If more information is required on data handling, candidates may request details from the recruiter.