Scrum Master

About Cuscal

Cuscal has been a leader in payment innovations for almost six decades, enabling smooth and secure financial transactions that millions of Australians depend on every day. From pioneering Australia's first ATM to advancing digital payment solutions, Cuscal is continuously reshaping the way money flows.

Role Overview

We are seeking a Scrum Master to join our Enterprise Technology Services team to drive excellence in Agile methodologies and help squads deliver outstanding products and customer experiences. This role demands strong collaboration with Product Owners, engineers, and other stakeholders to nurture continuous improvement, accountability, and teamwork.

Key Responsibilities

• Lead and facilitate Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Oversee delivery management, set expectations, and influence engineering teams to achieve goals.
• Coach and mentor teams and Product Owners on Scrum framework, Agile best practices, and effective backlog management.
• Drive continuous improvement initiatives grounded in team metrics, insights, and root cause analysis.
• Identify and remove blockers, shielding squads from interruptions that hinder successful delivery.
• Promote transparency, collaboration, and shared responsibility among squads and business stakeholders.
• Assist with release and incident management tasks as needed.
• Contribute to the Scrum Master Community of Practice and enhance Agile capabilities company-wide.

Qualifications and Experience

• Proven experience leading and transforming delivery using Scrum methodologies in complex technology environments.
• Strong skills in managing delivery dependencies, risks, and issues effectively.
• Expertise in coaching teams on Agile principles, practices, and cultural adoption.
• Competence in backlog refinement and sprint planning processes.
• Ability to utilize delivery metrics and data analytics to uncover improvement opportunities.
• Experience facilitating problem-solving and ongoing process enhancement initiatives.
• Exposure to coordinating multiple Scrum teams in multi-product settings.
• Excellent stakeholder management, facilitation, and communication skills.
• Desirable: Experience in financial services, payments, or regulatory environments, understanding of flow metrics and Agile reporting, involvement in release and incident management, and advanced knowledge of Agile scaling and enterprise delivery frameworks.

Additional Information

Cuscal offers a combination of stable, established workplace security and a vibrant culture focused on innovation. Benefits include recognition programs like IGNITE, personalized development paths, wellness support encompassing physical, mental, and financial health, plus access to discounts with Cuscal Advantage. The company embraces diversity and inclusion, supporting flexible working arrangements and welcomes applications from Aboriginal and Torres Strait Islander peoples, individuals with disabilities, LGBTQIA+ communities, and culturally diverse backgrounds. Recruitment agencies should note Cuscal does not accept unsolicited resumes.