Scheduling Officer

About Community Support Incorporated (CSI)

Community Support Incorporated has been a reliable provider of home care services throughout South Australia for over 30 years, supporting individuals with disabilities and the elderly to maintain independence within their communities. CSI values its employees by fostering a supportive, development-focused, and appreciative workplace culture. Joining CSI means becoming part of a collaborative, value-driven team committed to person-centred care and professional growth.

Role Summary

We are hiring a permanent Scheduling Officer in Wayville to deliver outstanding customer service by efficiently assigning staff according to the varied needs of our clients. The position involves direct communication with Support Workers, clients, and their families to update them on roster changes and staffing arrangements. Building strong relationships is key to matching the right personnel with client requirements to provide quality care. This role requires working one weekend shift every two weeks, compensated with penalty rates.

Key Responsibilities and Experiences

• Deliver excellent customer service by managing staff schedules effectively
• Maintain regular and clear communication with support staff and clients regarding roster updates
• Build and maintain strong partnerships with clients and employees to ensure optimal care delivery
• Handle on-call, weekend, and public holiday shifts as required

Essential and Desirable Qualifications and Skills

• Strong passion for assisting people with disabilities or vulnerabilities
• Capability to prioritize and manage several tasks simultaneously in a dynamic environment
• Experience with software such as Salesforce, Skedulo, or Lumary is highly preferred
• Understanding of relevant labor awards, particularly SCHADS Award
• Previous exposure to the health or not-for-profit sectors is advantageous
• Prior experience in rostering roles is beneficial
• Excellent interpersonal and communication abilities
• Ability to work independently as well as part of a team
• Current National Police Check, Working With Children Check, and NDIS Clearance mandatory

Employee Benefits

• Generous salary packaging options to enhance your net income
• Supportive and vibrant team environment that celebrates achievements
• Accessible and convenient workplace location
• Permanent employment with penalty rates for weekend and public holiday work
• Ongoing learning and career advancement possibilities
• Employee assistance program offering confidential support
• Exclusive discounts on health-related services and corporate benefits
• Referral bonuses for recommending qualified candidates

Additional Information

Although not mandatory, it is strongly advised to be current with COVID-19 and influenza vaccinations to work effectively in this area. Candidates should expect a thorough application review process due to high interest in this role. Successful candidates will be contacted accordingly.