RNF Specialist - 1 Year Contract

About Prudential Assurance Company Singapore

Prudential is committed to being partners for every life and protectors for every future. We foster an inclusive and diverse workplace where our employees, customers, and partners feel valued. We provide an environment that empowers our people to excel and achieve their career goals, promoting connection, growth, and success.

Key Responsibilities

• Support agency recruitment by ensuring timely and accurate lodging of RNF appointments on MASNET system.
• Gather newly approved RNF applications to alert stakeholders and update agent records on LifeAsia database.
• Handle termination requests in accordance with defined procedures, including prompt cessation entries on MASNET and monitoring of recovery-related items.
• Manage changes to agent particulars, including maintaining LifeAsia records and updating MAS accordingly.
• Oversee the team's mailboxes to guarantee timely replies to incoming requests and inquiries.
• Prepare and verify regular reports such as weekly tracking of COP updates (WDS 70), FCs’ late notification reports to Compliance, and liaising with Distribution Risk Team regarding PSE reports.
• Monitor daily PSE reports to ensure accurate synchronization of COP submissions.
• Assist the team lead in updating and maintaining standard operating procedures (SOPs).
• Identify opportunities to streamline tasks by automating processes, digitizing workflows, or enhancing systems.
• Contribute to process improvement and automation initiatives by providing business insights, collaborating with stakeholders, drafting work requests and business requirements, as well as executing user acceptance testing (UAT).

Candidate Profile

• Comfortable engaging with external partners and colleagues across various divisions and functions at multiple levels.
• Confident in making decisions and solving problems independently.
• Adaptable to fast-paced and demanding work environments.
• Detail-oriented with a meticulous approach.
• Knowledgeable about FAA and MAS regulations.

Qualifications and Experience

• A diploma or degree in any field is required.
• Relevant work experience is preferred.

Equal Opportunity Employer Statement

Prudential is committed to providing equal opportunities for all applicants and employees regardless of gender, race, age, ethnicity, education, social or cultural background, marital status, pregnancy, religion, disability, or employment type. We expect our recruitment partners to maintain these standards and offer reasonable accommodations to support individuals with physical or mental health needs.