Retail Area Support Officer

Role Overview

The Retail Area Support Officer role is vital in ensuring a secure and safe environment across multiple retail sites. This position requires maintaining a visible security presence to protect customers, employees, and merchandise. Flexibility is key, as the role involves visiting various locations and working different shifts to meet operational demands.

Primary Responsibilities

• Provide a strong and visible security presence that deters theft, anti-social behaviour, and other risks.
• Conduct frequent patrols within store premises to uphold safety and vigilance.
• Oversee and monitor CCTV and other security technologies to spot and react to suspicious activities promptly.
• Perform searches following company policies and legal guidelines.
• Respond swiftly to alarms and incidents, escalating issues to management or emergency services when required.
• Document incidents and observations accurately and timely.
• Collaborate effectively with store teams to tackle security-related issues and support loss prevention efforts.
• Maintain a professional, approachable demeanor towards customers, staff, and visitors.
• Provide assistance such as guidance, answering queries, and general support.
• De-escalate confrontational situations calmly and efficiently.
• Comply with site-specific procedures, company rules, and legal standards.
• Support the broader security team and perform additional tasks as assigned by supervisors or security managers.

Mandatory Qualifications & Attributes

• Legal right to work in the UK.
• Current and valid Security Industry Authority (SIA) Licence for Door Supervisor or Security Guarding.
• Strong observational skills with a keen eye for detail.
• Demonstrated capability to handle difficult situations with professionalism.
• Excellent verbal and written communication abilities.
• A dependable and proactive approach focused on safety and service.
• Flexibility to operate across multiple locations with inter-site travel.
• Willingness to work variable shifts, including nights, weekends, and public holidays.

About the Employer

OCS UK & Ireland is a prominent facilities management company employing over 50,000 individuals, generating revenues above £2 billion. Their expertise spans facilities management, hard services, cleaning, security, and catering. The company emphasizes upholding its core values of Trust, Respect, Unity, and Empowerment to foster outstanding environments for its employees, clients, and communities.

Additional Information

This is a full-time onsite position requiring SIA licensing and flexibility in schedules and locations. The employer champions equal opportunity employment, promoting diversity and inclusion across all backgrounds regardless of gender, nationality, religion, or other factors.