- Experiencia
- Más de 6 años
- Salario
- —
- Vacantes
- 1
- Al corriente
- Hace 2 semanas
- Modo de trabajo
- Trabajar desde casa
- Elegibilidad
- Candidates with strong Kronos/UKG production support experience who can work remotely and coordinate effectively with distributed teams are suitable for this role.
- Reanudar
- Se requiere solicitud
Descripción del trabajo
Role Overview
This contract opportunity is for a Remote UKG Developer with experience in Kronos (formerly UKG). The position is associated with Montreal and Mirabel, Quebec, and is fully remote.
Experience Needed
The ideal candidate should bring at least 6 years of hands-on experience with Kronos 8.1, along with a strong background in production support.
Core Responsibilities
The role centers on keeping production systems stable, resolving incidents quickly, and coordinating with different stakeholders to meet strict service targets.
- Work within demanding SLA timelines and support production environments efficiently.
- Manage the full incident resolution lifecycle from detection through closure.
- Use an incident management platform such as ServiceNow to track and resolve issues.
- Communicate clearly with a large user base and other IT teams involved with integrated applications.
- Investigate and troubleshoot production issues promptly to stay within SLA limits.
- Handle multiple issues at once by prioritizing tasks and switching between urgent items as needed.
- Partner with offshore team members to ensure all production problems are resolved on time.
Preferred Background
Experience with a Kronos-to-Dayforce migration would be a strong advantage.
Additional Notes
This is a 100% remote position. The location references Montreal and Mirabel, Quebec. No specific salary, number of openings, or start date was provided.