Remote Customer Service Representative

About Copart

Copart, Inc. leads globally as a technology-driven online vehicle auction platform, serving over 750,000 buyers in more than 190 countries with a network of over 200 facilities worldwide. We strive to deliver a superior customer experience every single day by leveraging our advanced technology, streamlined processes, and dedicated workforce.

Role Overview

The Remote Customer Service Representative will deliver outstanding service to both internal and external customers by thoroughly understanding Copart’s operational procedures. A key responsibility is coordinating the release of vehicles held at body shops or other locations, including residences. This role may also include providing support via chat and email. As the initial point of contact for many customers, this role embodies the company’s commitment to excellence by offering effective solutions aligned with customer needs. Duties also extend to general office support and other tasks as assigned.

Key Responsibilities

• Provide exceptional customer service by responding professionally to inbound and outbound communications.
• Manage vehicle release coordination from various locations.
• Utilize company resources effectively to resolve customer inquiries promptly.
• Maintain high standards of call quality through knowledge, professionalism, and timely follow-ups.
• Support customers through chat and email channels as required.
• Perform additional office support tasks as needed.

Requirements

• Preferred minimum of one year experience in an office-based customer service role.
• High school diploma or equivalent educational attainment.
• Excellent verbal and written communication abilities.
• Strong attention to detail and problem-solving aptitude.
• Proficiency with standard office technology and MS Office Suite.
• Typing speed of at least 45 words per minute.
• Ability to multitask efficiently in a dynamic, fast-paced environment.
• Professional demeanor and appearance.
• Bilingual skills are considered an advantage.
• Willingness to occasionally work overtime as needed.

Compensation and Benefits

The hourly wage ranges from $16.04 to $22.00, with rates increased for certain states such as California, Colorado, New York, and Washington ($18.00 to $24.00 per hour). Benefits include comprehensive medical, dental, and vision plans, 401(k) retirement plan with company matching, employee stock purchase program, employee assistance program at no cost, paid vacation and sick leave, paid company holidays, life and AD&D insurance, and employee discounts, among other perks.

Additional Information

Copart actively promotes diversity, equity, and inclusion as core company values that foster innovation and meaningful team contributions. We operate under E-Verify to confirm employment eligibility for all U.S.-based applicants and employees.