Relationship Manager - Bangalore

Overview of the Financial Services Sector

India's economy is rapidly growing, supported by strong banking and insurance sectors, positioning it to become the fourth largest private wealth market globally by 2028. Aditya Birla Capital (ABC) aims to leverage this growth by offering a wide range of trusted financial products within a unified platform to meet diverse customer needs. The key challenge lies in creating cost-effective, standardized solutions tailored to different client segments and expanding ABC's reach across individual customers nationwide.

Role Context and Objectives

The Relationship Manager (RM) will play a critical role in acquiring and nurturing business partners known as 'Select Distributors' who help distribute ABC's products. The RM is responsible for partner onboarding, conducting comprehensive training on financial products and platforms, and driving sales through sustained partner engagement. Retaining existing partners and enhancing their ability to manage customer relationships effectively across liabilities and assets is also essential.

Key Responsibilities

• Consistently recruit new business partners fitting the target customer base and business goals.
• Support channel development to achieve defined sales volumes and product penetration.
• Organize product and sales training sessions leveraging research and product teams to improve partner skills and knowledge.
• Monitor business quality sourced through partners, ensuring commercial viability of sales leads.
• Design incentive campaigns to motivate and reward business partners, with stakeholder approvals.
• Meet targets related to active partner onboarding and retention, product sales numbers, mobilized funds, and SIP persistency.
• Ensure strict adherence to SOPs and operational processes including documentation, KYC, client profiling, regulatory compliance, and risk management.
• Maintain accurate sales and performance reports, and update MIS consistently for business team review.
• Drive customer satisfaction by managing complaint resolution within agreed timelines and overseeing escalation protocols.
• Commit to continuous learning and professional development, completing all regulatory tests and certifications.

Additional Information

The position requires comprehensive process ownership from partner acquisition through engagement and performance monitoring, emphasizing compliance and customer service excellence. The role involves working closely with multiple teams to ensure all aspects of operations, risk, documentation, and client mapping are effectively handled.