Relationship Manager

About the Role

As a Relationship Manager at OYO in Gurugram, you will play a crucial part in managing venue operations and driving revenue. The role is focused on converting customer leads, ensuring efficient venue management, building strong customer and vendor relationships, and supporting event execution. Additionally, this role comes with contract signing responsibilities and involves some travel to assigned venues.

Key Responsibilities

• Handle a high volume of daily customer calls (average 50+) using the designated calling app, driving conversions and maximizing sales to meet targets.
• Proactively manage revenue streams, leveraging marketing initiatives and fostering positive relationships with both customers and venue owners.
• Consistently achieve revenue generation and collection goals across multiple venues and OYO’s various packages and products.
• Ensure smooth day-to-day operations at venues through effective stakeholder management, both internally and externally.
• Oversee and coordinate events at venues to deliver an exceptional customer experience.
• Hold authority to enter into sales booking agreements with customers on behalf of the company.
• Identify and negotiate with vendors to obtain optimal rates, following central team guidance, and approve related contracts.

Requirements

• Minimum one year of professional experience, ideally in B2C or inside sales. Prior involvement in hotel, events, or hospitality sectors is a plus but not mandatory.
• Proficient in English and the relevant local language used in the region.
• Willing to travel locally as part of venue assignments (travel expenses reimbursed by the company).
• Ownership of a compatible smartphone (Android version 7 or higher with call recording features) is required; a phone reimbursement will be provided.
• Possession of a Windows 10 laptop is essential, with a device allowance included each month.
• Availability to work six days per week, including weekends, with a weekly off on Mondays.

Additional Information

• This position is based onsite in Gurugram, India.
• The company offers monthly reimbursements for phone usage, device allowance for laptop maintenance, and travel expenses.