Project Support Officer

About the Role

The Project Support Officer is an essential member within the Data Portfolio team, responsible for delivering administrative and coordination assistance across a range of global projects and programmes. This position enhances the operational efficiency of project delivery by managing documentation, coordinating meetings, aiding governance procedures, maintaining updated project information, and acting as a liaison between project stakeholders and teams. The role ensures adherence to project delivery standards and aids the smooth daily functioning of assigned projects.

Key Responsibilities

• Keep project data, trackers, and records current to facilitate programme and project activities.
• Provide comprehensive administrative support such as scheduling, documentation management, and meeting coordination to Programme and Project Managers.
• Create and circulate project updates, meeting minutes, and action items to maintain clear and effective communication channels.
• Manage governance-related documentation including risks, issues, actions, and decisions under the guidance of management.
• Assist with budget tracking, purchase orders, and invoice processing to ensure accurate financial administration.
• Collaborate with Finance and PMO teams to maintain precise financial and project data.
• Organise and maintain SharePoint sites and document repositories, ensuring compliance with company document management standards including version control.
• Coordinate team meetings, workshops, and events, handling invitations, venues, agendas, and minute taking.
• Prepare project documentation, presentations, and status reports to support project communications.

Measures of Success

• Efficient completion of administrative tasks and timely coordination of meetings and reports.
• Consistent positive feedback from managers and stakeholders about support quality and communication.
• Well-maintained and accessible SharePoint sites and document repositories.
• Accurate and available project information to back project delivery efforts.
• Proactive engagement in refining administrative processes and improving workflows.

Qualifications and Skills

• Degree-level education or equivalent professional experience.
• Training in Portfolio or PMO management is a plus.
• Excellent organisational, documentation, and coordination capabilities.
• Strong verbal and written communication skills.
• High level of professionalism with discretion and integrity.
• Confident stakeholder engagement across various business levels.
• Detail-focused and capable of managing multiple concurrent tasks.
• Proficient in key project and portfolio software such as SharePoint and Microsoft Office Suite.

Experience

• Supporting complex programmes and multiple projects simultaneously.
• Familiarity with Agile, Waterfall, or Hybrid project delivery methodologies.
• Background in centralized PMO or Portfolio Delivery environments managing diverse initiatives.