Product Manager, Wallet

About Airbnb and the Role

Founded in 2007 with a mission to create unique guest experiences, Airbnb has grown into a global platform hosting over 5 million hosts and more than 2 billion guest arrivals worldwide. The Product Managers at Airbnb envision ideal user experiences by deeply understanding their community and translating their needs into innovative product strategies. Collaborating closely with cross-disciplinary teams, they own and direct product vision and execution.

This position is part of the Wallet team that works closely with Payments, Design, Engineering, Finance, Analytics, Trust & Safety, and Guest Experience to create a comprehensive financial solution for Airbnb guests.

Role Overview

The Product Manager will lead the development of Wallet, Airbnb's newly launched financial center for guests, integrating payment methods, credits, stored value, and spending features. The role involves defining product vision and roadmap, aiming to enhance guest engagement beyond checkout and support future financial innovations.

Primary Responsibilities

• Define and steer the vision, strategy, and roadmap for Wallet as a trusted financial hub guests frequently interact with.
• Develop core features including payment method management, credit/spending visibility, and personalized communications.
• Promote active engagement with Wallet throughout the guest journey, making it a frequently used and valuable tool.
• Collaborate with Payments Engineering to broaden payment capabilities and methods globally.
• Work cooperatively with platform product teams to align on financial infrastructure and delegate technical components effectively.
• Coordinate with the Checkout team to minimize booking friction by integrating Wallet and payment setup seamlessly.
• Design and execute A/B tests to continually optimize conversion rates and user engagement based on data insights.
• Partner with Design teams to craft user-friendly, trustworthy, and personalized financial experiences.
• Ensure secure and compliant payment flows by collaborating with Trust & Safety, Fraud, and Finance teams.
• Set measurable objectives (OKRs) and build cross-departmental and executive support with stakeholders from Product, Engineering, Design, Finance, and Legal departments.
• Motivate and guide teams and leadership to support the expansion of Wallet from a financial tool to a comprehensive platform for guest financial products.

Candidate Profile

• Minimum 8 years of experience in product management focused on consumer-facing wallet, stored value, or digital financial products.
• Demonstrated ability to make financial products engaging and valuable beyond basic utility, with strong metrics in retention and active usage.
• In-depth knowledge of the payments ecosystem including card networks, digital wallets, buy now pay later (BNPL) options, local payment methods, and emerging payment technologies.
• Experience launching new payment methods or enhancing payment features at scale for consumer audiences.
• Proficient in data-driven experimentation and optimizing checkout or transaction conversion performance.
• Strong design sensitivity with experience collaborating with design teams to deliver trustworthy and personalized financial user experiences.
• Proven ability working collaboratively with platform teams, distributing ownership responsibly and maintaining alignment on integrated product roadmaps.
• Skilled in building consensus among diverse stakeholders including Engineering, Design, Finance, Legal, and Payments.
• Experience managing consumer products on a global scale with awareness of varied payment behaviors, regulations, and preferences in different markets.
• A proactive individual contributor mindset with a focus on experimentation, iteration, and delivering product details in a dynamic environment.

Location and Work Setup

This position is remote eligible within the United States with a preference for candidates based in San Francisco, CA. Occasional office or offsite attendance may be required. Candidates must reside in states where Airbnb has a registered entity.

Inclusion and Accommodation

Airbnb actively encourages applications from a diverse talent pool and is committed to fostering inclusion. Candidates with disabilities requiring reasonable accommodations during the hiring process can request support accordingly.

Compensation and Benefits

The salary range for this role is USD 200,000 to 240,000 annually. Additional compensation may include bonuses, equity, benefits, and employee travel credits. The actual base salary will reflect individual skills, experience, and market factors.