Patient Care Consultant

About Zuellig Pharma

Zuellig Pharma stands as a leading healthcare solutions provider across Asia, dedicated to enhancing healthcare accessibility within the communities it serves. Originating a century ago, the company has expanded into a multibillion-dollar enterprise spanning 17 markets, employing over 12,000 individuals. The organization supports more than 200,000 medical establishments and collaborates with upwards of 450 clients, including the world's top 20 pharmaceutical corporations.

Key Responsibilities

• Deliver tailored management of patient cases, ensuring timely submission of all necessary program documentation by patients.
• Conduct scheduled outbound communications and manage incoming calls, addressing frequently asked questions from enrolled patients.
• Meticulously document all pertinent patient data within the Patient Care Management System during and post interactions.
• Ensure adherence to program delivery standards, including case handling timelines, compliance with established protocols, maintaining patient confidentiality, and following Standard Operating Procedures (SOPs).
• Follow medical best practices and guidance issued by Operations Managers and the Medical Advisory Team.
• Detect and report any Adverse Events (AEs) encountered or disclosed during patient interactions, conforming to reporting obligations.
• Compile periodic reports on program progress and assist with audits such as internal/external reviews, project evaluations, and compliance audits.
• Perform additional tasks as assigned by the Operations Manager or Program Manager.

Required Qualifications and Experience

• Possession of NITEC certification or a Diploma in a relevant field.
• Prior internship or industry experience in healthcare or customer service is advantageous.
• Strong proficiency in spoken and written English.
• Fluency in an additional language is considered beneficial.
• Excellent coaching abilities, communication skills, and active listening to encourage and assist patients in reaching health objectives and meeting program criteria.
• Effective problem-solving skills with the capacity to evaluate situations and make prompt decisions.
• A cooperative team player mindset thriving in a patient-focused setting.

Benefits and Work Environment

• Commitment to an inclusive workplace culture that nurtures employee learning, development, and collective achievement.
• Promotion of diversity, equity, and inclusion to ensure all individuals feel appreciated, respected, and fairly treated.
• Opportunities to gain comprehensive expertise in the evolving healthcare sector regionally via a multi-market platform.
• Flexibility that supports work-life balance, empowering employees to manage their careers effectively with growth prospects.
• A comprehensive Total Rewards program designed to enhance employees' overall wellbeing across various aspects.