Outbound Voice Analyst - Technical Support
Chandigarh, India · Jornada completa
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- Experiencia
- Cualquier
- Salario
- —
- Vacantes
- 1
- Al corriente
- Hace 4 horas
- Modo de trabajo
- En la oficina
- Educación
- Cualquier graduado
- Elegibilidad
- Candidates must have completed any graduate degree or possess a diploma in any specialization.
- Reanudar
- Se requiere solicitud
Dónde trabajarás
Descripción del trabajo
About eClerx
eClerx is a global provider of business process management, automation, and analytics services catering to Fortune 2000 companies across sectors such as financial services, telecommunications, retail, media, and technology. Founded in 2000, it is publicly listed on the Bombay and National Stock Exchanges of India and employs 13,000 professionals worldwide, including locations like Australia, Canada, India, and the USA.
Role Overview
We are looking for enthusiastic candidates to join our Outbound Voice Team as Technical Support Analysts. This role involves making outbound calls to customers who have reported technical difficulties with our products or services. The primary goal is to diagnose issues, guide customers through troubleshooting, and ensure resolution to their satisfaction.
Key Responsibilities
- Initiate outbound calls to customers to address and resolve technical problems.
- Listen attentively to customer concerns to correctly identify root causes.
- Provide straightforward instructions for troubleshooting steps.
- Assist customers patiently through each troubleshooting phase.
- Utilize various diagnostic tools to efficiently resolve issues.
- Record all customer interactions and solutions accurately in the system.
- Escalate unresolved problems promptly to specialized teams.
- Follow up to verify the complete resolution and customer satisfaction.
- Comply with all organizational policies and procedures at all times.
Candidate Profile and Requirements
- Excellent verbal and written communication capabilities.
- Strong analytical and problem-solving skills with attention to detail.
- Ability to stay calm and patient under customer stress.
- Technical aptitude and eagerness to learn new technologies quickly.
- Previous experience in technical support or customer service roles is advantageous.
- Knowledge of CRM platforms and call center technologies is beneficial.
- Minimum education of a high school diploma; further technical certifications are a plus.
- Bachelor's degree in any discipline is preferred.
About the Company
A global leader in combining people, technology, and domain expertise, eClerx is committed to delivering excellence by automating processes and leveraging data insights. It partners with top firms in multiple industries worldwide and values nurturing talent by providing meaningful, hands-on work experience.