Operations & Customer Support Coordinator

About the Role

AMMO NYC is seeking a meticulously organized and proactive Operations & Customer Support Coordinator to join their team remotely, with an expectation to attend quarterly in-person meetings. This position requires an individual who is dependable, highly responsive, and comfortable managing responsibilities independently within a systems-oriented environment.

Key Responsibilities

• Respond promptly and professionally to customer emails maintaining alignment with a premium, detail-focused brand voice.
• Address customer inquiries regarding product usage, orders, shipping, and tracking.
• Manage order adjustments including address changes, application of promo codes, gift card usage, and general support.
• Escalate customer service issues as necessary.
• Generate weekly inventory reports via Shopify and identify low stock or reorder requirements.
• Maintain organized, accurate product and order data.
• Assist company leadership in operational reporting and analysis tasks.
• Support email marketing efforts by monitoring campaign performance, identifying issues or opportunities for improvement, and aiding daily marketing activities in coordination with the marketing team.

Preferred Qualifications and Skills

• Exceptional written communication skills tailored for email correspondence.
• Highly organized, detail-oriented, and self-motivated with the ability to manage priorities and work autonomously.
• Quick proficiency with new software and technological systems.
• Problem-solving mindset, enjoying independent resolution of challenges.
• Experience with Shopify and Klaviyo or similar email marketing platforms is strongly favored.
• Background in customer service, e-commerce, or operations management.
• Interest in the automotive or car care industry is advantageous but not mandatory.

Application Process

Applicants are requested to submit a resume accompanied by a brief cover letter detailing how their organizational skills, customer communication experience, and ability to support a fast-paced business make them a suitable candidate for this role.