Operations Coordinator, GUIDE

About Synapticure

Synapticure stands as the nation's largest and most comprehensive specialty care and life sciences provider dedicated to individuals affected by neurodegenerative diseases such as Alzheimer's, Parkinson's, and ALS. Founded with the direct input of patients and caregivers, we operate nationwide across all 50 states, aiming to transform care and research for these conditions.

Our company operates through two interconnected divisions:

• CARES Engine (Clinical Operations): A nationwide, virtual clinical network that affords timely access to expert neurologists, advanced treatments, and coordinated behavioral health support. This team builds tailored care plans by connecting patients with multidisciplinary specialists, including neurologists, geriatricians, psychologists, and dedicated care coordinators to deliver holistic care.
• CURES Engine (Research & Innovation): Harnesses a well-characterized national patient cohort to collaborate with life sciences, pharmaceutical, biotechnology, and medical device entities to expedite the development of neurodegenerative treatments. Services range from discovery-stage laboratory offerings, clinical trial support, to real-world evidence data analysis.

We partner with healthcare providers, insurers, and life sciences organizations, including CMS' GUIDE dementia care model, to improve the lives of millions with neurodegenerative diseases and their families.

Our Core Values

• A relentless focus on patients and caregivers, striving to provide exceptional experiences and prioritizing their needs above all else.
• Embodying the spirit and humanity of those living with neurodegenerative disease through empathy, kindness, and hope, inspired by our founders and families.
• A commitment to continuous learning by listening attentively to patients, partners, and colleagues, communicating honestly and humbly.
• Embracing opportunities with enthusiasm and a strong bias towards action, driven by the importance of our mission.

Benefits and Perks

• Remote-first work culture allowing employees to work from any location within the United States, equipped with necessary home office technology.
• Robust healthcare coverage options including medical, dental, and vision insurance available for employees and their families.
• Financial security through a 401(k) retirement plan with company matching, short- and long-term disability insurance, plus basic and supplemental life insurance.
• Generous paid time off encompassing 15 vacation days, 5 sick days, 12 paid holidays, 2 floating holidays, and a fully paid company holiday break at year-end.
• Wellness support including discounted family-building and fertility services via Kindbody, 24/7 mental health access through Health Advocate and Talkspace with free counseling sessions, and access to One Medical facilities.

Role Overview

The Operations Coordinator for the GUIDE program will oversee and support a vast nationwide network of Residential Care Communities (RCCs), respite care vendors, and franchise locations aligned with the GUIDE dementia care model. This role involves acting as the main operational liaison to partners, managing referral processes, and ensuring smooth daily operations to uphold high-quality, patient-focused care.

Close collaboration with cross-functional internal teams—including Care Navigation, Clinical, Finance, and IT—is essential for supporting operational execution, data tracking, and identifying improvements to enhance partner responsiveness, workflow effectiveness, and caregiver satisfaction.

Primary Responsibilities

• Source and assess potential RCC, respite care, and franchise partners to broaden geographic reach and improve patient access.
• Coordinate partner onboarding by gathering all necessary credentials, compliance documentation, and agreements.
• Maintain up-to-date records of partners, service areas, and operational information in internal databases and CMS portals.
• Monitor contract timelines including renewals and amendments to ensure continuous service provision.
• Serve as principal daily contact for partners to address routine questions and support needs.
• Manage daily referral workflows with clear communication and rapid escalation of urgent or complex issues.
• Maintain engagement through regular outreach and monitor partner service quality and performance.
• Work collaboratively with Care Navigation and partners to address and resolve operational barriers promptly.
• Document all partner communications, issues, and follow-up measures accurately.
• Coordinate with Finance and Technical teams to streamline referral and billing processes.
• Develop, update, and maintain standard operating procedures, workflow guides, and escalation processes.
• Identify repetitive operational challenges and propose actionable improvements to enhance efficiency and patient care.
• Assist in executing new operational initiatives and rolling out system enhancements across teams.
• Monitor key metrics such as referral volume, turnaround time, utilization, and partner responsiveness.
• Prepare and disseminate periodic performance reports and dashboards for leadership review.
• Regularly audit partner, operational, and billing data to guarantee accuracy and compliance.

Qualifications

• At least 2-3 years of relevant experience in operations, healthcare operations, care coordination, vendor support, or network management.
• Experience collaborating with external partners, vendors, or healthcare/social service providers is preferred.
• Exceptional attention to detail with proficiency in managing multiple operational tasks simultaneously.
• Comfortable working with spreadsheets (Excel/Google Sheets), dashboards, and software portals.
• Strong communication skills, both written and verbal.
• Demonstrated ability to work cross-functionally and independently in a fully remote work setting.

Preferred Experience

• Knowledge or exposure to respite care, residential or skilled nursing facilities, home health, or caregiving services.
• Basic understanding of contract management, administrative compliance, or credentialing procedures.

Additional Information

Compensation will be aligned with the candidate’s experience, qualifications, and location.

This is a fully remote position within the United States, with necessary home office technology provided. Occasional travel may be required for team gatherings or professional events.

Synapticure is an equal employment opportunity employer committed to equity, inclusion, and operational excellence. We welcome applications from all qualified candidates without regard to legally protected characteristics.

Work visa sponsorship is not available currently.

Reasonable accommodations during the hiring process are available upon request.

The hiring process may involve use of AI tools to assist with application and resume review; however, final decisions will be made by human hiring managers.