Operations Consultant - Flex

About the Role

The Operations Consultant collaborates closely with the Operations Supervisor to ensure stockroom upkeep and merchandise are effectively managed. This full-time role is based at the BC-Willowbrook Langley location in Langley, British Columbia and offers flexible scheduling.

Key Responsibilities

• Deliver courteous, professional, and knowledgeable client service during store hours.
• Support onboarding and training of cashiers and other consultants in the use of Point-Of-Sale (POS) and mobile POS systems.
• Maintain cleanliness and organization in the cashier zones, upholding store presentation standards.
• Assist in implementing SEPHORA's merchandising concepts and participate in loss prevention programs.
• Receive and process shipments efficiently and organize the stockroom according to company guidelines.
• Handle transfers, damage reports, and testers following established procedures.
• Audit visual displays regularly and report any missing or damaged items to the Operations Supervisor.
• Maintain safety and tidiness throughout the store operations area at all times.
• Report inventory-related issues to supervisors or store management promptly.
• Comply with sampling policies and actively engage in inventory control efforts.
• Selected consultants may receive cross-training to perform cashier functions.

Qualifications and Skills

• One to two years of retail or client service experience, preferably in stockroom or inventory roles.
• Strong computer proficiency, mathematical skills, and organizational abilities.
• Capability to multitask effectively, balancing client service with operational duties.
• Demonstrated skills in time management, problem solving, and communication.
• High School diploma or equivalent required.
• Flexible availability including evenings, weekends, and holiday shifts is mandatory.

Additional Information

• Work environment includes exposure to fragrances and requires physical ability to lift up to 50 pounds.
• Tasks may involve bending and stretching when stocking shelves.

Compensation and Benefits

The hourly wage ranges from $19.85 to $24.80 CAD based on qualifications and experience. Eligible employees may receive performance bonuses, access to comprehensive benefits, and participate in ongoing training programs designed to support and recognize employee contributions.

Equal Opportunity and Accessibility

Sephora Canada is dedicated to accommodating applicants with disabilities or medical needs during the recruitment process.

Recruitment Process Transparency

Artificial Intelligence (AI) tools are employed for preliminary screening and candidate evaluation purposes.