Office Manager

About Zero Express

Zero Express is a Brisbane-based courier and logistics service dedicated to aiding local businesses with efficient, reliable, and sustainable delivery solutions. Utilizing an electric vehicle fleet, real-time shipment tracking, and exceptional customer care, the company offers same-day delivery and customized logistics options. Clients value Zero Express for its transparent communication, dependable service, and dedication to supporting their operational goals through an integrated customer portal with instant quotes and live monitoring.

Role Overview

This full-time, on-site role located in Pinkenba, Queensland, involves overseeing the smooth daily function of the office and administrative operations. The Office Manager handles scheduling, courier and logistics paperwork, supply and equipment maintenance, and assists leadership with reporting and records. Serving as a primary contact for both customers and internal teams, this role manages inquiries, resolves routine issues, and ensures consistent, professional service delivery.

Key Responsibilities

• Managing daily correspondence and maintaining accurate records and databases.
• Coordinating scheduling and documentation related to courier and logistics activities.
• Supporting invoicing processes and job entry as required.
• Ensuring compliance with company policies and procedures across office operations.
• Maintaining office supplies and equipment functionality.
• Fostering a collaborative and customer service-oriented workplace culture.
• Identifying and implementing process improvements to enhance office efficiency.

Qualifications & Skills

• Excellent communication and customer service capabilities for productive interaction with clients, drivers, and internal colleagues.
• Proven experience in office administration and handling administrative tasks efficiently.
• Competence in operating office technology like computers, printers, phones, and familiar productivity software tools.
• Prior exposure to logistics, transportation, or service industries is advantageous.
• Strong organizational skills with meticulous attention to detail and data accuracy.
• Proficient with Microsoft Office Suite or Google Workspace and quick to adopt new software or portals.
• Willingness and ability to work full time on-site in Pinkenba in a dynamic environment.
• Relevant vocational qualifications such as a certificate in business administration or equivalent are a plus.