Night Auditor

About Accent Inns and Hotel Zed

Join Hotel Zed in Kelowna, BC, a unique hospitality brand that prides itself as a fun, unpretentious, family-owned company focused on employee happiness. As part of Accent Inns Inc., they embrace a culture described as 'Rebels Against the Ordinary' with core values that emphasize authenticity, fun, continuous improvement, and mutual support.

Role Overview

The Night Auditor serves as the night-time Guest Services Agent, combining guest services, accounting tasks, and security responsibilities. This role is crucial for providing the first impression to late-night arrivals and a positive last experience for guests departing early. You will be expected to handle guest inquiries, resolve complaints, ensure accuracy in bookkeeping, and maintain a secure, welcoming environment during the overnight hours.

Responsibilities

• Act as the primary point of contact for guests during night shifts, greeting them warmly and addressing their concerns.
• Manage guest complaints related to noise, room conditions, or other issues, ensuring satisfaction.
• Perform bookkeeping duties accurately as part of nightly audits.
• Maintain security and safety throughout the premises during your shift.
• Work independently but maintain effective communication with the team.
• Exhibit attention to detail and proactively find opportunities to enhance guest experience.

Requirements

• Availability to work overnight shifts from 11 p.m. to 7 a.m.
• Flexibility to work at the nearby Accent Inns property on occasion.
• A friendly, approachable personality with strong conversational skills.
• Ability to read guests' moods and behaviors sensitively.
• Technical competence with hospitality-related systems.
• Strong multitasking ability and calm demeanor under pressure.
• Exceptional observational skills and problem-solving mindset.
• Prior front desk experience is preferred but not mandatory.

Work Perks and Benefits

• Full coverage of medical and dental insurance premiums, including mental health benefits.
• Complimentary overnight stays at all company hotels along with discounts for friends and family.
• Financial support for personal development courses, regardless of their relation to job duties.
• Reward gift cards tied to performance targets.
• Employee purchasing programs offering deals on various products and services.