Merchandise Coordinator

About the Club

Central Coast Mariners Football Club, founded in 2004, is the pioneering professional sports team representing the Central Coast region on both national and international stages. As one of the founding teams in the A-League, the club competes annually among twelve teams for Australia's top football accolade. The organization is dedicated to high-performance football, active community involvement, and cultivating an enthusiastic fanbase. Employees enjoy a collaborative, innovative environment that encourages professional development in sports and entertainment.

Role Summary

Reporting to the General Manager of Operations, the Merchandise Coordinator will oversee and implement the club's retail merchandise program across multiple platforms including online sales and match-day venues. This position ensures smooth merchandise operations, elevates supporter satisfaction, and contributes to the club's commercial goals. The role plays a vital part in boosting merchandise revenue while maintaining compliance with club and league standards.

Key Responsibilities

• Deliver the merchandise program in line with the club’s strategy, acting as the main liaison for product management, stock allocation, promotions, and seasonal merchandise.
• Oversee stock procurement, inventory levels, and restocking strategies to optimize product availability and reduce surplus.
• Track merchandise sales and generate reports providing insights to guide business decisions.
• Maintain strong relationships with internal teams, A-League officials, suppliers, retail partners, and licensors to support merchandise initiatives.
• Assist in managing and improving the club’s e-commerce platform and retail outlets.
• Coordinate merchandise activities during home games, club events, member gatherings, and community programs.
• Collaborate with the marketing department on retail campaigns, product launches, and promotions.
• Work cross-functionally with membership, ticketing, events, and football departments for a seamless fan experience.
• Stay informed about industry trends, customer buying habits, and new retail technologies to enhance operations and sales.
• Ensure merchandise displays conform to the club’s presentation standards.
• Maintain accurate records concerning product details, pricing, inventory, and sales reports.
• Support the GM Operations in meeting merchandise revenue objectives and other commercial targets.
• Ensure all merchandise procedures adhere to club policies, financial guidelines, and A-League requirements.

Qualifications and Skills

• Experience thriving in a dynamic environment focused on delivering superior supporter and customer service.
• Highly organized, self-driven, and goal-oriented individual with keen commercial insight.
• Exceptional attention to detail and excellent multitasking capabilities.
• Ability to manage priorities effectively while executing tasks thoroughly.
• Proven success influencing and collaborating with diverse stakeholders.
• Energetic, adaptable, and team-oriented with a proactive mindset toward strategic and operational efforts.
• Strong written and verbal communication skills.
• Customer service-centric, passionate about enhancing fan engagement.
• Capable of working independently yet contributing to a high-performing team environment.
• Preferred: Degree in Commerce, Marketing, Business, Retail Management, or a closely related field.
• At least two years’ experience in retail, merchandise coordination, e-commerce, or sports merchandise operations.
• Hands-on experience managing inventory, vendor relations, and retail administration.
• Deep understanding of retail mechanics, merchandising best practices, and customer experience enhancement.
• Proficient in retail and inventory management systems, point-of-sale platforms, and online sales tools.
• Competent in sales data analysis and preparing business reports to support commercial strategies.
• Strong project management, scheduling, and organizational skills.
• Intermediate to advanced Microsoft Excel and Office skills.
• Experience preparing professional presentations and commercial analyses.
• Experience within sports organizations or membership-based environments is advantageous.

Additional Information

Interested candidates should submit their application including a cover letter (one page) and CV combined as a single PDF via email. Applications close on Monday, 10th August 2026.