Manager Operations and Service Development

About the Organization

The Society of Australian Genealogists, boasting a century of history, maintains one of the world's largest private genealogical archives. Supporting a diverse membership through educational initiatives, research assistance, and community events, their mission centers on enhancing genealogical education and enabling individuals to discover and share their family histories.

Role Overview

This position calls for a Manager of Operations and Service Development to envision large-scale strategic improvements while actively engaging in hands-on implementation. The individual will design and establish foundational systems aimed at freeing time for future strategic expansion.

Core Attributes and Expectations

• Technological Expertise: Comfortable with artificial intelligence, proficient in data governance, and experienced in practical systems enhancement.
• Interpersonal Skills: Background in customer service or hospitality, exhibiting humility and an ability to find enjoyment in challenging scenarios.
• Inclusive Approach: A passionate commitment to serving a richly diverse community including all ages, migrants, LGBTQI+ individuals, and Aboriginal Australians.

Qualifications and Experience

• Familiarity with genealogy and family history.
• Proven experience in operations, program or customer service management, and developing services.
• Advanced capabilities in strategic planning, project leadership, and introducing or refining service delivery models.
• Budget management, financial oversight, and efficient resource allocation skills.
• Track record of stakeholder engagement, partnership cultivation, and collaborative work with community and external organizations.
• Leadership qualities fostering teamwork and staff development.
• Strong analytical and problem-solving skills, with experience in quality and risk management.
• Excellent communication abilities, including preparing reports, proposals and presentations.
• A relevant tertiary degree or significant progress toward one in fields like data governance, IT, project management, or related areas.
• Capacity to thrive in hybrid work settings, manage multiple priorities, and uphold cultural sensitivity.

Additional Information

• This challenging and hands-on role demands resilience and commitment.
• The Society operates uniquely: applicants must first call to discuss suitability; unsolicited applications will not be accepted.
• Candidates must be legally authorized to work in Australia and located within the country.
• AI-generated applications are discouraged to ensure genuine engagement with the role and organization mission.

Interested candidates are invited to call the Society at +61 2 9299 5151 for an initial conversation. Successful initial discussions lead to an invitation to submit a formal expression of interest.