Manager of Operations

About 1915 South | Ashley

1915 South operates 30 Ashley retail stores and 3 distribution centers across southeastern U.S. states including Georgia, Florida, Alabama, North Carolina, Mississippi, and Virginia. The company emphasizes employee advancement, excellent customer service, and a passion for their work as the world's leading furniture brand.

Position Overview

The Manager of Operations acts as the key operational liaison between the home office and field locations within a designated region (East or West). This role oversees audits, supports real-time store communication, conducts store visits for training and compliance, and partners closely with the Regional Director to ensure smooth store operations.

Primary Responsibilities

• Oversee comprehensive audit duties for assigned region ensuring accuracy, compliance, and timely completion.
• Manage a real-time store support channel on Teams addressing credit memos, refunds, and operational inquiries.
• Conduct recurring visits to stores for audits, training programs, and compliance evaluations.
• Collaborate directly with the Regional Director on store performance, operational challenges, and process enhancements.
• Serve as the operational connector between home office departments and field staff.
• Supervise and develop the Assistant Manager of Operations.
• Create and implement training materials on operational procedures for store associates.
• Identify persistent store issues and escalate to the Director for resolution.
• Maintain and update standard operating procedures related to regional audits.
• Monitor and report on audit metrics, support response times, and training completion rates.
• Work with the Guest Solutions team to address cross-functional store issues.
• Support operational activities related to new store openings and transitions within the region.

Qualifications

• Associate degree or higher preferred, but equivalent experience will be considered.
• Minimum of three years’ experience in retail operations, audits, or field management is required.

Physical and Work Environment

• Lifting up to 10 pounds may be required.
• Approximately 25% of time spent standing and traveling.
• Work locations include office settings and retail field environments.
• Typical schedule involves weekdays and occasional weekend work as needed.

Benefits & Perks

• Competitive commission-based compensation plus performance bonuses.
• Comprehensive benefits for employees and their families, including medical, dental, vision, disability, and life insurance plans.
• Paid time off including vacation and sick leave.
• 401(k) retirement plan with company matching contributions.
• Tuition assistance through Thomas University for college education support.
• Generous furniture discounts for employees.
• Strong career advancement pathway emphasizing internal promotions and long-term growth.