Manager – Fiber Network Operations & Maintenance (FTTH)

Role Overview

We are seeking a seasoned professional to lead Fiber Network Operations & Maintenance, particularly within FTTH technology. The ideal candidate will be responsible for ensuring uninterrupted service and adherence to SLAs through effective management and coordination across multiple teams.

Primary Responsibilities

• Guarantee service assurance and delivery meet the established SLA and KPI benchmarks.
• Address network escalations promptly while collaborating with Planning, Construction/Deployment, Home Care, NOC, Business, and O&M teams.
• Maintain optimal fiber network uptime and ensure strict SLA compliance.
• Execute Root Cause Analysis on network incidents and deploy corrective strategies to prevent repeat failures.
• Offer Level 2 technical assistance to JC O&M teams for complex network challenges.
• Supervise preventive and corrective maintenance efforts for maximum efficiency.
• Oversee materials management including inventory and spare parts reconciliation.
• Regulate and evaluate Service Partner performance to secure superior service quality.

Qualifications and Skills

• 10 to 15 years of professional experience, including no less than 4 years directly handling Fiber Network O&M focused on FTTH technologies.
• Completed BE/B.Tech degree in Electronics & Communication Engineering.
• Proficient with fiber testing and measurement instruments such as OTDR, Power Meter, and Fusion Splicer.
• Familiarity with IP networking and Transmission hardware.
• Deep understanding of fiber optic communication principles.
• Exceptional skills in planning, managing stakeholders, and resolving escalations.
• Strong analytical mindset, troubleshooting expertise, and decision-making capabilities.