Local Account Manager

About Expeditors

Expeditors is a global leader in supply chain management backed by 15,000 trained professionals across more than 250 worldwide locations, recognized on the Fortune 500 list. The company emphasizes professionalism, leadership, and fostering a supportive, innovative customer service culture in logistics.

Key Responsibilities

• Enhance and deepen relationships with existing house accounts, extending connections across organizational levels beyond the primary contact.
• Comprehend customers’ business models and strategies to align Expeditors’ role effectively.
• Ensure high levels of customer satisfaction through consistent follow-up and communication of service concerns to department leaders.
• Maintain and update action item lists weekly for tracking and follow-up purposes.
• Identify and cultivate growth opportunities within existing accounts.
• Make at least 10 client calls weekly, with a schedule set by Monday afternoon; calls primarily from Tuesday to Thursday, while Mondays and Fridays focus on setup and follow-ups.
• Support collection efforts as required.
• Manage detailed client profiles organized by location and produce monthly territory maps indicating account distribution across cities.
• Input and manage significant calls through Teamsell system.
• Stay proficient with EI systems and provide technical updates and demos to local account management clients.
• Collaborate with sales and operations teams as needed and share weekly schedules with all departments to coordinate joint visits.
• Transfer major business leads and proposals to sales, and operational matters to operations teams.
• Lead and manage Business Reviews with the goal of at least one per account annually.
• Continually pursue process improvements to enhance efficiency and cost-effectiveness.
• Take primary responsibility for the smooth operation of all local branch services and aid in resolving broader issues.
• Ensure agreed invoicing and payment procedures are functional and maintained.
• Maintain updated customer information and satisfaction through local meetings.
• Commit to Expeditors’ success with ethical conduct, dedication, passion, and attention to operational details.

Qualifications

• A minimum of 5 years’ experience in account management.
• At least 2 years of experience within Expeditors or the logistics industry.
• Ability to clearly document customer requirements for internal use.
• Proficiency with Expeditors' operating platforms and standard computer applications, including word processing.
• Proven customer service and interpersonal skills.
• Completion of Level One Account Management certification and Level One Sales certification.

Additional Details

The company offers outstanding benefits. Candidates are expected to embody professional dedication and an ethical approach towards their work in line with Expeditors’ values.