Junior Project Manager - Key Account Track

Role Overview

As a Junior Project Manager on the Key Account Track, you will oversee the complete delivery lifecycle of a portfolio consisting of key merchant clients across diverse solutions, including POS, CRM, websites, and digital marketing services.

Core Responsibilities

• Manage end-to-end delivery for your designated key accounts from initial onboarding through to launch and subsequent handover phases.
• Coordinate project timelines, deliverables, risks, and dependencies spanning multiple solution areas.
• Monitor project status and proactively identify risks or delays to ensure timely completion.
• Facilitate smooth collaboration among internal departments such as sales, product, marketing, and technical teams.
• Act as the primary client liaison, handling expectations and any escalation issues while maintaining open, regular communication to align progress and priorities.
• Establish and nurture trusted relationships with stakeholders to guarantee a seamless client experience throughout the project lifecycle.
• Oversee client onboarding progress, ensuring all necessary documentation and requirements are fulfilled for successful delivery.
• Support preparation of proposals, documentation, and follow-ups as required.
• Assist in resolving issues by coordinating effectively between clients and internal teams.
• Maintain structured tracking systems for projects, tasks, and client status reports.
• Adhere to and contribute toward process governance for account management including handovers, tracking, escalation protocols, and reporting standards.
• Monitor compliance with Service Level Agreements (SLAs) and response timings.
• Handle day-to-day project coordination activities such as scheduling, follow-ups, and communicating with stakeholders.
• Produce clear documentation on project scope, progress, and updates including preparation of client reports.