Junior IT Technician

Job Location and Type

This role is based in Sandringham, Johannesburg and is a fixed-term, full-time position focused on providing IT support.

Role Purpose

The primary goal is to offer end-user IT assistance by troubleshooting technical problems, maintaining the hardware, software, and network infrastructure, and ensuring seamless daily IT system operations within the company.

Key Responsibilities

• Timely response to and resolution of support tickets within defined service level targets.
• Assist in ordering hardware and managing minimum inventory levels.
• Set up equipment and software for new employees.
• Assemble and disassemble PCs including reinstallation of Microsoft Windows and Office applications.
• Stay informed on evolving technology and learn new systems implemented by the company.
• Network multifunction printers (MFPs).
• Troubleshoot telephony issues.
• Provide Wi-Fi support to residents and staff.
• Handle the relocation of IT equipment and perform tasks requiring the use of ladders for accessing elevated switches.

Qualifications and Experience

• Required certifications include A+ and Network+.
• Possession of a valid driver's license and personal transportation.
• Knowledgeable in Microsoft Windows operating systems.
• 2 to 3 years' experience working in a comparable IT support position.
• Proficiency with Microsoft desktop applications and familiarity with Microsoft 365.
• Availability for occasional after-hours and weekend work.

Preferred Attributes and Skills

• Strong team collaboration capability.
• Excellent verbal and written communication abilities.
• Physical ability to move IT equipment and climb ladders safely.
• Capacity to perform effectively under pressure.
• Self-motivated with the ability to independently take initiative.
• Attention to detail.
• Solid understanding of hardware components.
• Networking expertise.
• Effective problem-solving skills.
• Customer service orientation.
• Ability to work well within a team environment.