IT Support Technician I

About Moffitt Cancer Center

Moffitt Cancer Center is a National Cancer Institute-designated Comprehensive Cancer Center located in Florida, dedicated to cancer prevention and treatment. With a team of nearly 11,000 professionals, it is recognized as one of the Best and Brightest Companies to Work For in the Nation and a Top Workplace by the Tampa Bay Times.

Role Summary

The IT Support Technician I provides technology support both remotely and in person throughout the organization. This role involves resolving technical issues, managing IT inventory, supporting projects, and documenting standard procedures. Using a ticketing system, you will ensure timely and accurate resolution of end-user hardware and software problems.

Key Responsibilities

• Address and resolve incidents and requests related to computer systems while delivering excellent customer support.
• Install, repair, and relocate computer hardware and software, including desktops, laptops, printers, tablets, operating systems, audiovisual devices, phones, and applications.
• Maintain clear documentation of each support incident/request and escalate more complex issues to higher-level support as per protocols.
• Adhere to organizational standards regarding approved devices and software; escalate any unauthorized installations to leadership.
• Collaborate with network and systems teams to support end-user related network, servers, and applications.
• Help maintain accurate hardware and software license inventories and assist in site audits to ensure compliance.
• Support other IT Support Technicians to foster teamwork, knowledge sharing, and exceptional customer service, taking direction from supervisors and senior leadership.

Qualifications and Experience

• High School Diploma or GED.
• At least two years of experience supporting desktops, laptops, thin clients, smartphones, tablets, and related peripherals.
• Minimum of two years’ experience supporting Microsoft Windows 10 and Microsoft Office 365 suite including Word, PowerPoint, Excel, Outlook, and OneDrive.
• Minimum two years' experience supporting networking technologies such as LAN, Wi-Fi, and VPN.
• Two years working knowledge of Active Directory, SCCM, ticket management systems like ServiceNow, and video conferencing tools such as Zoom.
• Two years of customer service experience.

Preferred Experience

• One year working in healthcare IT environments.
• One year experience supporting Apple Mac desktops, laptops, iPads, and iPhones.

Compensation

The salary range for this role is approximately $25.68 to $39.16 per hour, depending on factors such as location, experience, skills, education, and internal equity.

Equal Opportunity and Accommodations

Moffitt is an Equal Opportunity/Affirmative Action Employer, committed to diversity and inclusion, ensuring all qualified applicants are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran/disability status.

The center complies with federal law to provide reasonable accommodations for qualified individuals with disabilities during application and employment processes. Applicants may request accommodations related to application submission or performing job duties by contacting Human Resources receptionists via phone or email. This assistance does not relate to application status inquiries.