IT Support Specialist

About Drug Hunter

Drug Hunter is a subscription-based scientific intelligence platform tailored for biotech and pharmaceutical researchers, specializing in aiding the discovery of future medicines. Our clientele includes prominent global biotech and pharmaceutical firms, including those listed in the Dow 30 and S&P 500.

Role Overview

We are seeking an IT Support Specialist who will serve as the initial point of contact to assist our fully remote team members with their technical needs. This entry-level opportunity is designed for an enthusiastic individual eager to develop into a versatile IT professional through mentorship and hands-on experience.

Team Environment

Our company operates remotely with a small, close-knit team. We prioritize reliable technology and responsive support to ensure smooth operations. As part of our team, you will receive mentorship and will be entrusted with significant responsibilities promptly while being encouraged to demonstrate curiosity and accountability.

Key Responsibilities

• Act as the frontline support for help desk inquiries by troubleshooting both hardware and software issues for remote employees.
• Oversee management of Mac and Windows devices, including setup, configuration, updates, and security compliance using JAMF and Windows management tools.
• Coordinate complete user provisioning processes including onboarding new employees with appropriate devices, accounts, and access, as well as securely offboarding departing personnel.
• Administer Google Workspace accounts, groups, and access permissions to support daily IT operations and user needs.
• Manage software and application access by granting, modifying, or revoking user permissions accordingly.
• Follow guidance on daily tasks while independently handling smaller projects, requiring minimal supervision.
• Gradually take full ownership of IT systems as expertise and confidence grow.
• Create and maintain documentation of frequent technical issues and resolutions to enhance the internal knowledge base.

Required Qualifications

• Eagerness and ability to learn new concepts quickly, showing a strong enthusiasm for IT support.
• Patience and a customer-focused mindset to assist users with varying technical skill levels.
• Capability to take instructions effectively and work autonomously on assignments as needed.
• Basic familiarity with macOS and Windows operating systems; hands-on experience with device management tools like JAMF is beneficial but not mandatory.
• Understanding or willingness to rapidly learn user account and access control management.
• Comfortable or willing to learn Google Workspace administrative tasks.
• Excellent communication skills to clearly convey technical information to non-technical staff.
• Self-motivated, reliable, and adept in independent remote work.
• Relevant academic or certification credentials such as CompTIA A+ are welcome but not essential; a positive attitude and learning agility are valued most.

Employee Benefits

• Competitive compensation package including base salary, bonus incentives, and company equity.
• Comprehensive health benefits encompassing medical, dental, vision, and life insurance for employees and their dependents, featuring high-tier PPO healthcare plans.
• Short-term and long-term disability insurance coverage.
• Specialized insurance options covering cancer and critical illnesses.
• Up to 14 weeks of paid parental leave available after one year of tenure along with a childcare flexible spending account option.
• 401(k) retirement plan with employer-matching contributions.
• Allowance for home office setup to support remote work.
• Opportunities for continuous learning and professional development support.
• Generous vacation time and flexible leave policies to support work-life balance.