IT Support Specialist

Overview

We are actively seeking a skilled IT Support Specialist to join our expanding internal IT team at Data#3 in Western Sydney. This full-time, onsite position involves providing comprehensive support to end-users, managing devices, administering Microsoft 365 services, and overseeing daily IT operations.

Key Responsibilities

• Deliver Level 1 and Level 2 technical support for hardware, software, and system issues.
• Troubleshoot a variety of devices including desktops, laptops, mobile phones, printers, and essential business applications.
• Handle incidents and service requests efficiently using the IT Service Management (ITSM) system.
• Administer Microsoft 365 environments, Intune deployment, user identity management, and endpoint configuration.
• Setup and deploy laptops, mobile devices, and peripheral equipment.
• Support procurement processes, asset lifecycle management, and ensure license compliance.
• Participate in IT security tasks such as patching, vulnerability management, and adherence to compliance standards.
• Assist in refining processes, preparing documentation, and promoting knowledge sharing within the IT team.

Candidate Profile

• Previous experience in IT support roles, particularly in service desk or desktop support settings.
• Proficient troubleshooting capabilities with Windows OS, Microsoft 365 suite, and related business applications.
• Familiarity with Microsoft Intune or equivalent endpoint management tools.
• Fundamental understanding of networking concepts including TCP/IP protocols, VPNs, and wireless networking.
• Strong communication skills combined with an excellent customer service approach.
• Capability to balance multiple tasks and operate proactively.
• ITIL framework knowledge is considered an advantage.

Why Join Us?

• Secure and stable employment within a well-established company.
• Hands-on position offering exposure to IT infrastructure, user support, and operational management.
• Chance to be involved in ongoing improvement projects and various technology initiatives.
• Collaborate within a supportive team environment with a fully onsite work arrangement.

Additional Information

This role requires working onsite five days per week in the Western Sydney location. We welcome IT professionals who are dedicated to delivering exceptional user experiences and tackling technical challenges effectively.