IT Support Officer

Overview

We are looking to recruit a diligent and customer-oriented IT Support Officer who will ensure the efficient functioning of the company's IT infrastructure and systems. The individual will offer technical assistance covering hardware, software, network issues, and overall system maintenance while upholding excellent service standards.

Key Responsibilities

• Deliver first and second level support for issues related to hardware, software, and network connectivity.
• Quickly identify, troubleshoot, and resolve IT-related incidents with efficiency.
• Set up, configure, and maintain IT hardware including desktops, laptops, printers, and mobile devices.
• Support various operating systems and business applications including email and productivity tools.
• Administer user accounts, access rights, and passwords in accordance with security guidelines.
• Supervise IT systems and escalate advanced technical problems when required.
• Maintain detailed records of incidents, solutions, and technical procedures utilizing help desk tools.
• Perform routine maintenance such as software updates and hardware inspections.
• Facilitate onboarding and offboarding by preparing and configuring user devices and credentials.
• Troubleshoot network connections including Wi-Fi, VPN, and peripheral devices.
• Ensure adherence to IT security regulations, data privacy policies, and company standards.
• Keep precise inventory logs of all IT assets and equipment.
• Support initiatives to implement new technology and enhance IT support workflows.
• Continuously update knowledge on emerging IT trends and industry best practices.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or related discipline.
• Solid understanding of computer hardware, operating systems, networks, and IT infrastructure fundamentals.
• Experience with Windows, macOS, and standard office productivity applications.
• Working knowledge of Active Directory, Microsoft 365, cloud platforms, and user administration.
• Sound grasp of networking concepts such as TCP/IP, DNS, DHCP, VPN, and wireless technologies.
• Familiarity with IT help desk software and service management methodologies.
• Basic understanding of cybersecurity and endpoint protection principles.
• Strong analytical and problem-solving capabilities with excellent attention to details.
• Outstanding communication, interpersonal, and customer service skills.
• Ability to manage priorities and handle multiple support tasks effectively.
• Capability to work autonomously as well as cooperatively within a team setting.
• Excellent organizational and documentation proficiency.
• Dedication to ongoing professional development and staying current with technology advancements.