IT Specialist

About Appier

Appier, listed on the Tokyo Stock Exchange (TSE: 4180), is a leader in AI-native Agentic AI as a Service (AaaS). Since its establishment in 2012 with the mission "Making AI Easy by Making Software Intelligent," it empowers businesses to leverage AI for enhanced ROI through innovative AdTech and MarTech solutions, including Ad Cloud, Personalization Cloud, and Data Cloud. With 17 offices globally across APAC, the US, and EMEA, Appier delivers autonomous, adaptive, and real-time decision-making powered by Agentic AI.

Key Responsibilities

• Deliver excellent technical support both in person and remotely for hardware, software, operating systems (Windows and macOS), and mobile devices.
• Handle the onboarding process by setting up, imaging, and deploying workstations for new hires, and manage secure asset reclamation and data wiping from departing employees.
• Maintain local IT infrastructure including server rooms and network closets; act as the on-site representative for remote Network and Systems administration teams to resolve issues with switches, routers, firewalls, and patch panels.
• Oversee and troubleshoot workplace collaboration technology such as Zoom Rooms, projectors, and audio devices in conference rooms.
• Maintain precise and current inventory records of local IT assets including laptops, monitors, peripherals, and software licenses; manage the local electronic waste disposal process.
• Use IT Service Management tools (e.g., Jira, ServiceNow) to document, track, and resolve requests ensuring compliance with service level agreements (SLAs).
• Coordinate with local ISPs, hardware vendors, and building management to address internet disruptions, warranty and repair issues, and other facility-related IT operations.

Candidate Profile

• Requires a minimum of three years in desktop support, helpdesk, or technical field support roles.
• Extensive knowledge of Windows 10 and 11, as well as macOS environments.
• Proven experience diagnosing and repairing hardware including laptops (Dell, Lenovo, Apple), printers, docking stations, and mobile devices.
• Basic networking knowledge covering TCP/IP, DNS, DHCP, Wi-Fi troubleshooting, and structured Ethernet cabling.
• Familiarity with Google Workspace, Microsoft 365 Admin Center, Active Directory, and Endpoint Management or Mobile Device Management tools such as Intune and Jamf.
• Strong interpersonal communication, empathy, and problem-solving skills; capable of maintaining professionalism and composure when assisting frustrated users.

Preferred Qualifications

• Industry certifications like CompTIA A+, Network+, Microsoft Certified Modern Desktop Administrator, or Jamf Certified Technician.
• Experience providing IT support to executive or VIP-level personnel.