IT Business Analyst

Overview

Rio Grande, a global leader in precious metals and materials supply for jewelers and manufacturers, is searching for an IT Business Analyst to contribute to the advancement of its eCommerce websites. This position involves collaborating with multiple departments including Marketing, Merchandising, Product Management, and Customer Service to understand business needs and transform them into detailed functional requirements. The role also encompasses guiding projects through development, testing, and deployment phases with an emphasis on enhancing customer experience features such as product details, navigation, search, and analytics.

Primary Responsibilities

• Collaborate with business teams to comprehend objectives and identify opportunities for eCommerce and digital customer experience improvements.
• Collect, examine, document, and prioritize requirements for website enhancements, integrations, and process improvements.
• Create user stories, functional specs, workflows, and acceptance criteria for development teams.
• Act as the main communication bridge between business stakeholders and developers during the development cycle.
• Assist UAT teams by clarifying requirements, resolving questions, and supporting production rollout.
• Manage and configure CMS and related digital commerce platform settings to facilitate new features and merchandising strategies.
• Analyze business processes and large datasets to detect trends, troubleshoot issues, and recommend improvements.
• Support website updates, integrations, issue resolution, and continuous enhancements within the digital commerce platform.
• Maintain strong partnerships across departments to deliver solutions that boost customer experience and operational effectiveness.
• Handle multiple projects and enhancement requests simultaneously, balancing strategic and operational priorities.

Qualifications

• Bachelor’s degree in Computer Information Systems, Business, Analytics, or an equivalent mix of education and experience.
• Minimum two years’ experience in roles such as Business Analyst or Systems Analyst, particularly supporting eCommerce or customer-facing business systems.
• Proven ability in gathering and translating business requirements into technical stories and documentation.
• Strong analytical skills capable of interpreting complex data and recommending actionable solutions.
• Technical understanding of application architecture, system integration, and enterprise data flows.
• Experience analyzing large datasets to support troubleshooting and validation tasks.
• Collaboration experience in Agile environments across the software development lifecycle.
• Excellent communication skills enabling strong partnerships with diverse teams.

Preferred Skills

• Experience with eCommerce platforms, CMS, PIM systems, digital merchandising, enterprise search, and web analytics.
• Familiarity with SQL or other data query languages.
• Understanding of APIs, system integrations, and digital commerce workflows.
• Knowledge of Agile tools like Jira.

Work Environment and Schedule

This role is predominantly sedentary with extended periods of computer work and meeting attendance. While the full-time position is onsite, a hybrid work preference is mentioned. Preferred locations include New Mexico, New York, and Florida.

Company Culture and Benefits

Rio Grande fosters a respectful, responsible, and results-driven culture encouraging initiative and continuous growth. Employees enjoy comprehensive benefits including medical coverage with low premiums, dental, vision, telemedicine, 401(k) matching, paid time off with holidays, life and disability insurance, flexible spending accounts, pet insurance, tuition reimbursement, an on-site gym, employee discounts, and wellness programs. The company emphasizes work-life balance, diversity, equity, inclusion, and belonging, holding awards as a family-friendly and healthy workplace.

Additional Information

Rio Grande is a Berkshire-Hathaway manufacturer and distributor established in 1944. It features a sizable, solar-powered facility with manufacturing capabilities such as CAD/CAM, casting, CNC machining, and electronics assembly. The company operates with core values known as The 3 R’s: Respect, Responsibility, and Results, reflecting a principled, team-based environment committed to community and environmental stewardship.