Intern, Guest Services

Opportunity Overview

Join our dynamic and inclusive team at Marina Bay Sands as a Guest Services Intern, where you'll play a crucial role in shaping the first impression for every guest arriving at our resort.

Key Responsibilities

• Manage daily operational tasks to ensure guests experience a memorable arrival and departure, including greeting, directing, and engaging guests, handling luggage requests, using the FCS system, and responding to calls at the Guest Services Command Center.
• Maintain a keen focus on anticipating and addressing guest needs with thorough attention to detail.
• Possess comprehensive knowledge of Marina Bay Sands’ offerings and Singapore attractions to provide well-informed recommendations to guests.
• Deliver personalized luxury guest services by collaborating across different departments within the Integrated Resort.
• Accurately record and update guest preferences to enhance service quality.

Qualifications and Requirements

• Must be currently enrolled as a full-time student and the internship should fulfill academic graduation criteria.
• Previous experience in hospitality or any customer-facing role is advantageous.
• Proficiency in spoken and written English is essential.
• Strong attention to detail, customer service, and problem-solving abilities are required.
• Must be mature, organized, resourceful, and capable of working independently.
• Excellent teamwork and communication skills.
• Preparedness for operational duties and deployment.
• Maintain a professional appearance and demeanor.
• Effective planning, execution, and time management capabilities.

Additional Information

Marina Bay Sands values diversity, equity, and inclusion, committing to equal opportunity employment while upholding strict compliance with company policies, rules of conduct, and business ethics.