Housekeeping Supervisor - Saudi National

Overview

This role involves overseeing the quality and efficiency of housekeeping services at The Ritz-Carlton located on Ummahat Islands 2-3, Red Sea, Saudi Arabia. The supervisor ensures that guest rooms, public spaces, and amenities like pools meet established cleanliness standards after housekeeping staff have completed their tasks. The position requires effective coordination with multiple departments including Engineering, Front Office, and Laundry to guarantee smooth operations.

Key Responsibilities

• Inspect various guest and public areas post-cleaning to confirm quality standards are met.
• Manage room status updates by running sold room reports, identifying room discrepancies, prioritizing cleaning schedules, and facilitating interdepartmental communication.
• Support housekeeping management in daily operations including staff hiring, training, scheduling, performance evaluation, and disciplinary actions.
• Serve as a communication bridge between housekeeping and other departments to promptly resolve room and maintenance issues, and relay shift information.
• Ensure compliance with safety protocols by reporting hazards, completing required safety training, and maintaining a professional uniform and appearance.
• Provide exceptional guest service by welcoming and assisting guests courteously, including those with disabilities.
• Maintain confidentiality of proprietary and company information and safeguard assets.
• Perform physical tasks such as moving furniture and supplies, operating carts over uneven surfaces, and engaging in prolonged periods of standing, sitting, or walking during shifts.
• Operate computer and point-of-sale systems to record and access job-related information.

Qualifications

• Minimum education: High school diploma or equivalent (G.E.D.).
• At least one year of experience in a relevant housekeeping role.
• At least one year of supervisory experience in a similar environment.
• No specific licenses or certifications are required.

Additional Information

The Ritz-Carlton promotes an inclusive, equal opportunity work environment valuing diverse backgrounds and experiences. The company is committed to non-discrimination based on protected statuses such as disability or veteran status. Employees are expected to embody the company's "Gold Standards," which emphasize grace, thoughtfulness, and exceptional luxury service. This position is non-management but central to maintaining the brand's superior reputation worldwide. Working at The Ritz-Carlton also connects you to the wider portfolio of Marriott International brands, offering opportunities to develop professionally and personally within a supportive global team.