Housekeeping Coordinator

Role overview

The Housekeeping Coordinator serves as the main point of contact for the housekeeping function, keeping communication flowing between departments and helping daily operations run smoothly. Based in Al Corniche, Eastern, Saudi Arabia, this full-time onsite role supports service quality, room readiness, and the delivery of luxury standards across the property.

Coordination and communication

• Act as the key communication link for the housekeeping team.
• Share room status information with the Front Office, including vacant, occupied, and out-of-order rooms.
• Work with Engineering and Maintenance teams to report issues and follow up on repairs.
• Relay guest needs and special requests to the right housekeeping staff without delay.

Administrative responsibilities

• Keep housekeeping records, logs, and reports accurate and up to date.
• Enter and refresh room status details in the Property Management System (PMS).
• Prepare daily room attendant assignment sheets.
• Record and monitor lost-and-found items according to hotel procedures.
• Track inventory levels and raise supply requests when needed.

Guest service

• Respond to both internal and external guest requests in a prompt and courteous manner.
• Make sure VIP rooms and special arrangements are prepared in line with Sofitel standards.
• Follow through on guest complaints and support timely issue resolution.

Operational support

• Help organize room allocation and set cleaning priorities.
• Monitor the productivity of room attendants and other housekeeping staff.
• Maintain cleanliness, hygiene, and luxury-brand quality expectations.
• Support housekeeping supervisors during busy periods and peak occupancy.

Quality, standards, and working conditions

• Follow Sofitel service standards and brand guidelines consistently.
• Handle sensitive information with professionalism and discretion.
• Support the implementation of departmental SOPs and operating procedures.
• Work flexible shifts, including weekends and holidays.
• Operate from the office while coordinating frequently with other departments.

Qualifications

• Prior experience in housekeeping or hotel operations is preferred, especially in a luxury hotel environment.
• Familiarity with PMS platforms such as Opera is an advantage.
• Strong communication and organizational abilities are required.
• Comfortable working under pressure while managing several tasks at once.
• Good English communication skills are needed; additional languages are a plus.
• Strong attention to detail and a polished professional approach are important.

Skills and competencies

• Coordination and multitasking
• Interdepartmental communication
• Guest service orientation
• Problem solving
• Time management
• Prioritization
• Record keeping
• Property management systems
• Attention to detail
• Professionalism