Hotel Guest Services Assistant - Part Time

Role Overview

Join Disneyland Resort as a Guest Services Assistant and be a key part of creating magical experiences for Guests by assisting them during hotel check-in and check-out processes. You will provide valuable information about Disneyland Resort services, activities, and the greater Southern California area to enhance their stay.

Primary Duties

• Engage proactively with Guests to anticipate needs, deliver helpful answers, and provide directions and event schedules regarding Disneyland Resort and surrounding Hotels.
• Deliver exceptional Guest service via phone and in-person interactions across multiple locations.
• Manage Guest check-in and check-out transactions efficiently.
• Address Guest concerns and collaborate discreetly with Cast Members to resolve issues, maintaining confidentiality.
• Operate various electronic devices during shifts including iPads, iPhones, handheld radios, and desktop computers.
• Handle financial transactions involving cash, credit cards, foreign currency, and vouchers responsibly.
• Remain composed under stressful scenarios and be knowledgeable about emergency procedures.
• Stationed at the Front Desk as a key point of contact for processing all payments and documentation during Guest check-in.

Basic Qualifications

• Maintain a positive attitude regardless of the task at hand.
• Experience handling cash and proficiency in navigating multiple computer applications simultaneously.
• Ability to multitask effectively in a fast-paced, sometimes high-pressure environment.
• Strong communication skills to interact clearly and effectively with Guests and team members.
• Motivated and capable of completing repetitive tasks while maintaining high quality.
• A sincere passion for providing excellent service and strong problem-solving capabilities.
• Open and responsive to accommodating special Guest requests.

Preferred Qualifications

• Prior experience working in a Hotel or Front Desk role.
• Familiarity with OPERA hotel property management software.
• Previous leadership experience is advantageous.
• Ability to speak multiple languages is preferred.
• Availability to work any day of the week, including nights, weekends, and holidays, with full flexibility.

Additional Information

Scheduling: The Theme Parks and Resort Hotels operate 24/7 year-round. Shifts may begin as early as 5:00 AM or end as late as 3:00 AM to 5:00 AM. Some roles may require overnight (graveyard) shifts. Scheduling is based on seniority principles.

Compensation: The pay rate for this position in California is $29.75 per hour.

Certain benefits such as medical and financial options may be included depending on the level and position.