Hotel General Manager

Job Overview

The General Manager position entails leading the entire operations and management of the hotel or resort, ensuring smooth functioning across all departments and maintaining superior levels of guest satisfaction and service quality.

Primary Responsibilities

• Manage the day-to-day operations of the hotel and resort facilities.
• Uphold exceptional standards of guest hospitality and service.
• Collaborate effectively with various departments including Front Office, Housekeeping, Food & Beverage, Maintenance, and Security to ensure seamless operations.

• Formulate and oversee budgets and financial strategies.
• Track revenue streams, control expenses, and enhance profitability.
• Implement measures to manage costs and boost revenue growth.

• Lead recruitment, training, and supervision of hotel staff.
• Foster a disciplined and professional workplace environment.
• Conduct staff assessments and encourage development.

• Deliver an outstanding guest experience, promptly addressing customer concerns.
• Resolve any complaints efficiently while nurturing relationships with VIPs and corporate clients.

• Create and execute sales and marketing plans to improve occupancy rates and revenue.
• Coordinate with the sales team on promotional campaigns and offers.
• Maintain strong partnerships with travel agencies and corporate customers.

• Ensure the hotel meets all regulatory compliances and internal policies.
• Maintain safety, hygiene, and security protocols at all times.
• Manage licenses and legal documents diligently.

Qualifications & Experience

A Bachelor’s degree in Hospitality Management, Hotel Management, or Business Administration is required, with preference given to candidates possessing an MBA or a Hotel Management specialization. Candidates should have 8 to 15 years of experience in managing hotels or resorts, including a minimum of 3 to 5 years as an Operations Manager or Assistant General Manager.

Essential Skills

• Effective leadership and team management abilities
• Expertise in financial planning and budget control
• Commitment to customer service excellence
• Strong strategic planning capabilities
• Superior problem-solving and decision-making skills
• Excellent communication and interpersonal skills