Hostess

Role Overview

IHG Hotels & Resorts is seeking a Hostess to be the first point of contact for restaurant guests in Riyadh. In this role, you will welcome visitors with professionalism, coordinate seating, support reservations, and help ensure a smooth guest experience from arrival to departure.

Guest Welcome and Service

• Receive guests in a warm, polished manner as they arrive.
• Guide guests to their tables and provide menus.
• Keep seating arrangements orderly and manage table turnover to improve service flow.
• Respond to questions about menu items, restaurant services, and general hotel information.
• Address guest concerns courteously and involve the appropriate team member when needed.

Reservations and Coordination

• Take incoming calls and manage table reservations through the assigned booking system.
• Verify reservations, note special requests, and work closely with the service team to keep operations running smoothly.
• Track waiting lists and share reliable wait-time updates with guests.
• Coordinate with servers, kitchen staff, and management to maintain efficient seating and guest flow.

Operational Support

• Keep the hostess counter and entrance area tidy and well-organized.
• Prepare and refresh menus, reservation records, and seating plans as needed.
• Comply with all health, safety, and hygiene expectations.
• Assist the food and beverage team during peak business periods when support is required.

Qualifications and Skills

• Saudi nationality is mandatory for this position.
• A high school diploma or an equivalent qualification is required.
• Prior experience in hospitality or customer-facing service is preferred.
• Strong verbal communication in both Arabic and English is important.
• A professional presentation and strong people skills are essential.
• The ability to manage several tasks at once while staying calm in a busy environment is needed.
• Experience with reservation tools will be considered an advantage.

Additional Information

If you do not meet every listed requirement but believe you can contribute strongly in this role, you are still encouraged to apply.