Guest Services Associate

About IKAYI

IKAYI is a contemporary Indian dining establishment that combines classic flavors with innovative culinary touches, offering guests an inviting ambiance with rooftop sunset vistas, specialty cocktails, and elevated finger foods. The restaurant is dedicated to delivering memorable dining moments through quality ingredients, artistic presentation, and attentive hospitality.

Role Overview

The Guest Services Associate position is a full-time, on-premises role located in Lucknow. The individual will warmly welcome visitors, oversee reservation management, and organize seating arrangements to facilitate smooth restaurant operations. Daily responsibilities include addressing guest questions, presenting menu highlights and specials, and assisting service staff to maintain excellent hospitality standards.

This role also involves handling bookings via telephone and in-person, resolving guest concerns swiftly, and collaborating on special requests or event coordination. Working closely with the front-of-house team, the Associate contributes to creating an inviting, efficient, and enjoyable dining experience.

Qualifications and Requirements

• Exceptional guest care abilities aimed at crafting positive, memorable experiences.
• Demonstrated background in customer service within hospitality or similar guest-oriented industries.
• Competence in efficiently managing various reservation methods, including phone, online, and walk-ins.
• Strong verbal and written communication skills exhibiting professionalism and courtesy.
• Meticulous attention to detail and organizational skills to juggle multiple responsibilities in a dynamic environment.
• Comfortable working on-site during evenings, weekends, and holidays as necessary.
• Team-oriented attitude with the willingness to assist colleagues to ensure seamless operations.
• Basic proficiency in computer use and familiarity with reservation or point-of-sale systems is beneficial.
• Prior experience in restaurant, hotel, or customer-facing roles is advantageous but not obligatory.