Guest Relations Officer

About the Company and Location

This position is based at Al Najada Doha Hotel by Tivoli in Doha, Qatar. Minor Hotels, the parent company, is a global hotel owner, operator, and investor managing over 530 properties internationally under various brands. Their portfolio spans more than 50 countries across Asia Pacific, Middle East, Africa, Indian Ocean, Europe, and South America.

Job Role Overview

The Guest Relations Officer acts as an essential liaison between the hotel and its guests, ensuring that every visitor enjoys a positive and memorable experience. The role demands anticipating guest needs and responding to inquiries efficiently and attentively. Managing guest satisfaction issues personally and ensuring timely follow-up are key responsibilities. The candidate is expected to think proactively and creatively to suggest alternatives that satisfy guest demands and elevate their overall experience.

Qualifications and Requirements

• Pursuit or possession of a college degree in hotel management or a related discipline.
• Prior experience working in Front Office or Guest Services is mandatory.
• Strong communication abilities are essential to the role.
• Familiarity and experience with Front Office Systems are required.
• Fluency in English, inclusive of both spoken and written skills, is necessary.