Guest Experience Expert
Dubai, United Arab Emirates · Full Time
Be the first to apply
- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- hace 5 horas
- Work mode
- In office
- Education
- High school diploma or G.E.D. equivalent
- Eligibility
- Open to all applicants meeting the education criteria with no prerequisite work experience or certifications.
- Resume
- Required to apply
Where you'll work
Job description
Overview
The Guest Experience Expert position at a prestigious luxury hotel in Dubai offers an opportunity to provide an exceptional and memorable stay to guests by managing various services throughout their visit. This role extends beyond processing check-ins and check-outs, emphasizing personalized engagement and delivering a seamless experience that reflects the hotel’s commitment to wonderful hospitality.
Responsibilities
- Proactively deliver a wide range of guest services throughout their stay, including operational needs, guest requests, report completion, and sharing local area highlights.
- Operate autonomously within the workspace to complete necessary guest-oriented tasks efficiently and professionally.
- Uphold company policies, maintain confidentiality, protect assets, and follow quality standards at all times.
- Maintain a professional appearance and communication style consistent with brand standards.
- Perform physical tasks such as standing, sitting, walking for extended periods, and handling objects up to 10 pounds without assistance.
- Contribute to ensuring a safe work environment for all team members.
Requirements
- Minimum education of a high school diploma or equivalent (G.E.D.).
- No previous related work or supervisory experience required.
- No licenses or certifications necessary.
Additional Information
This role is based in Dubai Marina, United Arab Emirates, within a non-management level position focusing on guest and room services operations. Marriott International values diversity, inclusion, and equal opportunities for all employees, fostering a culture that celebrates unique backgrounds and talents. Associates are encouraged to develop personally and professionally within a supportive luxury hospitality environment known as The JW Treatment™.
The position requires a customer-centric attitude, reliability, and the ability to contribute to a dynamic team dedicated to upholding the iconic hospitality legacy associated with JW Marriott and Marriott International's portfolio.