General Manager

About Minor Hotels

Minor Hotels stands as one of Australasia's premier accommodation providers, managing over 70 properties across the region along with a global portfolio encompassing 640 properties in 66+ countries. Featuring renowned brands such as Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, our presence spans six continents including Asia Pacific, Middle East, Africa, Indian Ocean, Europe, and South America. Joining Minor offers the chance to be part of a diverse and expanding global organization, full of opportunities for personal and professional growth.

Our workforce is central to our achievements, and we prioritize investing in employee development to nurture career advancement. Being part of our team means experiencing a supportive environment focused on delivering outstanding guest services and cultivating a vibrant workplace culture.

Role Overview

Minor Hotels' Queenstown Club Suites is seeking a seasoned and motivated General Manager to lead its upcoming reopening after an extensive refurbishment. This exceptional opportunity allows a passionate hospitality leader to chart the future of an iconic property by overseeing its relaunch, revitalizing its market position, fostering a high-performing team culture, and consistently delivering superior guest experiences from the outset.

In this pivotal leadership position, you will assume full responsibility for operational excellence, financial results, staff engagement, and long-term strategic growth. The role demands a proactive, hands-on leader adept at navigating dynamic environments and driving the property through a transformative growth phase.

Key Responsibilities

• Oversee the reopening and ongoing operations ensuring smooth experiences for guests and staff alike.
• Manage day-to-day hotel operations to maintain exceptional standards in presentation, service quality, and financial outcomes.
• Design and execute strategic revenue generation plans to optimize business performance.
• Lead, support, and develop department heads spanning Food & Beverage, Housekeeping, and Front Office teams.
• Establish and nurture relationships with key stakeholders including Body Corporate, Strata Managers, and local partners.
• Ensure strict adherence to Work Health & Safety, licensing, and maintenance obligations.
• Identify operational enhancement opportunities and develop strategic procedures for continuous improvement.
• Drive staff motivation and leadership to uphold a culture of high performance.

Qualifications and Experience

• Proven track record as a General Manager or senior operations leader within hotels, resorts, or serviced apartments.
• Experience leading hotel openings, reopenings, refurbishments, or significant business transitions is highly valued.
• Comprehensive knowledge of Body Corporate and strata management responsibilities and stakeholder engagement is advantageous.
• Holding tertiary qualifications in Hospitality or Business Management.
• In-depth understanding of the hospitality industry markets is beneficial.
• Strong financial and commercial skills including budgeting, forecasting, and revenue optimization expertise.
• Passion for people leadership, team development, and driving operational performance.
• Excellent communication prowess with ability to engage varied stakeholders.
• Guest-centric attitude combined with enthusiasm, professionalism, and vigor to lead a premier regional hotel.

Additional Information

Minor Hotels regards its employees as essential to our success. Benefits for this role include:

• Opportunities for career progression through comprehensive learning and development programs.
• Discounted accommodation rates: 50% off Minor Hotels within Australasia and 20% off for friends and family.
• International discounts across Minor Hotel brands worldwide.
• Retail cashback and discounts at over 400 leading shops in Australia and New Zealand.
• Access to discounted entertainment and activities.
• Exclusive offers on health insurance and workplace banking services.
• Generous leave provisions including parental leave and birthday leave.
• Dedicated wellness assistance featuring employee assistance programs and customized support.

We are committed to nurturing a workplace that celebrates innovation, collaboration, and personal development. Please note, applications are currently only accepted from individuals with legal working rights in New Zealand.

Start Date

Ideal commencement date is October 2026.