Front Desk Executive

Job Overview

This role focuses on delivering outstanding customer hospitality aligned with company standards, directly aiding the Sales Department's goals, and supporting the organization's vision and mission.

Key Responsibilities

• Welcome and receive customers arriving at the showroom.
• Guide customers to appropriate sections based on their needs.
• Ensure timely attention for customers by the relevant staff members.
• Make sure waiting customers are comfortable.
• Manage the customer complaint process effectively.
• Conduct internal quality audits and develop follow-up action plans derived from audit findings and meetings.
• Identify and promptly address cosmetic, corporate identity, health, and safety issues within the showroom.
• Report any matters potentially impacting customer satisfaction to management.
• Maintain the highest level of customer satisfaction and loyalty consistently.
• Focus on delivering quality customer service and performing regular follow-ups.
• Communicate professionally with customers before, during, and after sales transactions.
• Maintain excellent customer service standards and satisfaction.
• Align with departmental objectives.
• Promote and sustain a positive team environment within the department.
• Collaborate as a proactive team member to assist peers and other departments in achieving collective goals.

Candidate Profile

• Possess 2 to 3 years of experience in customer service roles.
• Have a passion for automobiles.
• Exhibit strong written and verbal communication skills.

Additional Information

Only shortlisted candidates will be contacted. We appreciate your interest in becoming part of Lotus Cars UAE.