Fraud Analyst

About Pleo

Pleo is transforming spend management by simplifying financial processes for finance teams and employees. Founded on the principle of delivering more than expected, Pleo supports over 40,000 customers worldwide with spend solutions that empower users and streamline financial operations. With a diverse team of 850+ people from more than 100 nationalities, Pleo is committed to innovating the future of business spending.

Role Overview

We are seeking a Fraud Analyst to join our Decision Intelligence team. This position focuses on enhancing our financial crime detection and prevention mechanisms, particularly improving how we handle fraud rule management and decisioning related to card and transaction fraud. This is a strategic role that emphasizes proactive rule development, testing, monitoring, and tuning rather than traditional case handling.

Key Responsibilities

• Manage the full lifecycle of fraud rules, including proposal, analysis, testing, deployment, monitoring, adjustment, and rollback.
• Engage with decisioning tools and rule engines to support fraud detection logic and enhance effectiveness.
• Analyze trends in fraud alerts, false positives/negatives, and rule performance data to optimize detection strategies.
• Convert insights and requests from Fraud Operations and other stakeholders into structured and actionable rule proposals.
• Evaluate the necessity and impact of new or modified rules based on data-driven evidence.
• Monitor deployed rules consistently, identifying areas for tuning to maintain accuracy and minimize customer impact.
• Handle operational requests related to fraud controls while maintaining thorough documentation and traceability.
• Collaborate cross-functionally with FraudOps, Anti-Money Laundering (AML), Product, Engineering, Data, Compliance, and Legal teams to align decisioning changes with overall risk management approaches.
• Develop and maintain comprehensive documentation detailing fraud rules, rationale, expected effects, testing results, and monitoring findings.
• Improve operational resilience by establishing repeatable procedures and enhancing business continuity in fraud decisioning processes.

Candidate Profile & Requirements

• Prior experience in roles such as Fraud Analyst, Risk Analyst, Fraud Strategy Analyst, Fraud Rules Analyst, or Decisioning Analyst is essential.
• Proven hands-on experience using decisioning platforms, fraud rules engines, risk systems, or internal decisioning tools.
• Skilled in crafting, testing, monitoring, and tuning fraud rules and risk thresholds effectively.
• Strong analytical aptitude with comfort interpreting data to assess rule effectiveness and fraud patterns.
• Comprehensive knowledge of fraud types, including card fraud, transaction fraud, account misuse, and payment fraud.
• A balanced approach to fraud mitigation considering customer experience and operational impacts.
• Experience managing false positives and dedication to continuous tuning of fraud controls.
• Excellent written communication skills for documenting rule logic, rationale, and expected outcomes clearly and transparently.
• Ability to work collaboratively across various teams such as Fraud Operations, Product, Engineering, Compliance, and Data analytics.
• Organized mindset with a focus on documentation, traceability, governance, and change management.
• Background in fintech, banking, payments, spend management, or regulated financial industries is advantageous.
• Basic proficiency with SQL or data analysis tools.

Success Milestones

• Gain an in-depth understanding of Pleo’s fraud decisioning framework and effectively manage daily fraud rule operations within three months.
• Improve the structure, documentation, and traceability of fraud rule proposals and changes.
• Support rule amendments with clear data-driven justification and define expected impacts.
• Strengthen post-deployment monitoring routines to ensure consistent rule effectiveness.
• Enhance collaboration and operational cadence between Fraud Operations and Decision Intelligence teams for ongoing fraud control refinement.

Additional Information

This role offers a unique opportunity to influence the evolution of financial crime decisioning at Pleo, providing ownership to shape scalable and data-driven fraud detection frameworks. The work environment promotes innovation at the confluence of fraud strategy, operational processes, data analytics, and product development.

Location and Work Setup: Candidates may work remotely, hybrid, or onsite within the United Kingdom. A valid right to work in the chosen country is required; visa sponsorship is not available.

Benefits

• A personal Pleo card to eliminate out-of-pocket expenses during work.
• Office meals or lunch allowances depending on location for workdays attended.
• Comprehensive private healthcare plans, varying by region, including providers such as Vitality, Alan, or Médis.
• 25 days of annual leave plus public holidays.
• Flexible hybrid or full remote working options to suit your needs.
• Access to MyndUp, a free mental health and wellness service for employees.
• Paid parental leave supporting family needs without career compromise.

Application Guidelines

• Applications should be submitted in English, the company’s working language.
• All applications are treated with fairness and read thoroughly by the talent team; applications must be submitted via the official system only.
• Diversity and inclusivity are emphasized; candidates from all backgrounds are encouraged to apply even if not every qualification matches perfectly.
• Applicants requiring accessibility accommodations can request adjustments to the interview process.
• Personal data is handled securely in accordance with company privacy policies.
• Applying for multiple roles is permitted, though candidates should specify interest and suitability for each position separately.
• If reapplying for the same role, candidates should wait six months from the last decision before resubmission.