Field Technician - Splicer
Bengaluru, Karnataka, India · Jornada completa
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- Experiencia
- 1–3 años
- Salario
- INR 17,000 – INR 36,000 / month
- Vacantes
- 1
- Al corriente
- Hace 6 horas
- Modo de trabajo
- En la oficina
- Educación
- SSC / Graduate / ITI / Diploma
- Elegibilidad
- Candidates with SSC, Graduate, ITI, or Diploma backgrounds and 1 to 3 years of relevant broadband field-network experience can apply.
- Reanudar
- Se requiere solicitud
Dónde trabajarás
Descripción del trabajo
About the Client
The hiring company’s client is a major Internet Service Provider in India, operating in the fast-growing broadband space. It has built a strong market position by focusing on high-speed internet services and continues to grow its subscriber base.
Role Summary
This position is centered on field-based broadband installation and fault correction work. The technician will travel to customer sites, diagnose network issues, complete installations, and manage the connection from the switch box through to the customer’s premises while maintaining service quality and customer satisfaction.
Key Responsibilities
- Take ownership of delivering near-continuous customer connectivity, targeting 99.99% uptime.
- Keep network switches maintained according to defined standards.
- Support timely connectivity needs across cross-functional teams.
- Update the network database and share regular reports with the reporting manager.
- Handle customer complaints in the field and resolve them within the agreed turnaround time.
- Investigate technical issues and provide prompt troubleshooting-based fixes.
- Track alerts in the NMS through the relevant application and act on events appropriately.
- Review repeat complaints and drive corrective action through escalations when needed.
- Follow all safety requirements and cardinal rules without exception.
- Adhere strictly to process guidelines.
- Share practical feedback with management so long-term service improvements can be implemented.
Requirements
- 1 to 3 years of relevant experience in a field network engineer role within broadband.
- Hands-on experience in fiber splicing, crimping, and internal wiring.
- Working knowledge of networking basics.
- Willingness to perform field-based work and travel to customer locations.
- Ability to configure Wi-Fi routers and switches, handle splicing tasks, operate OTDR equipment, and support cable pulling work on-site.
- Education should be SSC, Graduate, ITI, or Diploma.
Additional Information
This is an on-site field role based in Bangalore. The job involves visiting customer premises and working directly on broadband network connections and repairs.
Compensation
The role offers a monthly salary in the range of INR 17,000 to 36,000.